**Experienced Full Stack Customer Service/Technical Support Representative – Remote Work Opportunity**

Are you a highly motivated and customer-focused individual looking to join a dynamic team that values diversity, inclusivity, and career growth? Do you have a passion for delivering exceptional customer experiences and a knack for troubleshooting technical issues? If so, we invite you to explore this exciting opportunity as a remote Customer Service/Technical Support Representative at blithequark. **About blithequark** blithequark is a global leader in customer engagement services, renowned for its innovative approach to customer experience and commitment to employee growth and development. As a company that values its people and fosters a culture of inclusivity, we offer a unique opportunity for talented individuals to join our team and contribute to our mission of delivering exceptional customer experiences. **Career Growth and Personal Development** At blithequark, we believe in investing in our people and providing opportunities for career growth and development. As a remote Customer Service/Technical Support Representative, you will have access to comprehensive training programs, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to employee development is reflected in our impressive track record of promoting from within, with over 80% of our managers and leaders having been promoted from within the company. **Key Responsibilities** As a remote Customer Service/Technical Support Representative at blithequark, you will be responsible for: * Assisting external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems * Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products * Providing customer experience-focused troubleshooting, rather than traditional transactional approaches * De-escalating customers and following appropriate escalation paths to resolve technical issues * Navigating knowledge databases, resources, and making follow-up outbound calls to customers or other parties as needed * Solving problems that are generally unstructured and require extensive use of conceptual thinking skills * Ensuring service delivered to our customers meets contractual Key Performance Indicator (KPIs) * Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures * Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer * Probing for understanding and ensuring that customer needs are met **Qualifications** To be successful in this role, you will need: * One year of related technical experience, preferably in a customer-facing role * A non-Apple, non-Chromebook personal desktop or laptop (BYOD) * Relevant technical expertise related to our program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair * A courteous and strong customer service orientation * Effective communication skills, both written and verbal * Ability to learn, including strong problem-solving skills * Dependability and proficient attention to detail * Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly * Ability to work as a team member, as well as independently with minimal supervision * Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner * Comfortable with Outlook, asynchronous tools, and Microsoft Excel * Ability to articulate in a business acumen manner both in verbal and written communications * Open and receptive to feedback from leadership * Proactive in self-upskilling and knowledge training * Ability to cross-reference job aids while assisting a customer and minimize dead air by building rapport with the customer **What's in it for you?** As a remote Customer Service/Technical Support Representative at blithequark, you will enjoy: * Comprehensive training programs to ensure your success * Cutting-edge technologies and ongoing support * Opportunities for career growth and development, with over 80% of our managers and leaders having been promoted from within * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with * A range of benefits, including: + World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world + Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade! + Paid training and development opportunities + US Full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP) + Stock purchasing program, Huang Leadership Development Scholarship, and career development through our online university, CNXU! + Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability + IRise Mentorship programs to help you create a strong foundation for a rewarding career + Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond! + Trained wellness partners to support you, as well as wellness training opportunities **Join the blithequark team today!** If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to apply for this exciting role as a remote Customer Service/Technical Support Representative at blithequark. Join our dynamic team and contribute to our mission of delivering exceptional customer experiences. **How to Apply** To apply for this role, please submit your application through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion and welcome applications from diverse candidates. Apply for this job