**Experienced Full Stack Customer Service/Sales Representative – Retention Specialist for arenaflex**

At arenaflex, we're on a mission to revolutionize the way people live, work, and interact with their surroundings. As the leading provider of innovative security solutions, we're committed to helping protect and connect families, businesses, and communities every day. Our team of dedicated professionals is passionate about making a real impact, and we're looking for like-minded individuals to join our ranks. **About arenaflex** arenaflex has been at the forefront of the security industry since 1874, and our legacy is built on a foundation of innovation, advanced technology, and strategic partnerships. We're proud to be the #1 smart home security provider in the U.S., and our continuous innovation has enabled us to deliver products and services that help protect life and valuables, whether at home, in the office, or on the go. Our mission is clear: we help save lives for a living. **The Role** We're seeking an experienced Full Stack Customer Service/Sales Representative to join our team as a Retention Specialist. As a key member of our organization, you'll play a critical role in retaining customers who are considering canceling their arenaflex services. Your expertise will be instrumental in identifying opportunities and recommending long-term solutions to keep customers engaged and loyal to our brand. **Key Responsibilities** * Handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. * Provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. * Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most. * Must have sales experience, with a proven track record of persuading and upselling customers while reducing frustration and displeasure. * Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience. * Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. * Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. * Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer. * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. * Consistently improve performance and achieve your goals. * Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. * Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. **Requirements** * 2+ years of experience in a sales role, with a proven track record of selling or saving customers. * 2+ years of Call Center Customer Service / Sales Experience. * High school diploma, GED, college degree, or some college experience. * Ability to work with numerous screens and programs open to help resolve customer issues. * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service. * Be able to interpret contracts and communicate terms and conditions. * Perform quick calculations. * Active listening. * Negotiation Skills. **What We Offer** * Paid Training * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career growth opportunities **Schedule** * Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! **Training** * This role has onsite training required at our Wichita, KS location. **Pay and Benefits Disclosure** * The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached). * We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. **Why Choose arenaflex?** At arenaflex, it's more than a job, it's a noble purpose that defines us. We're the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We're everyday heroes. You're doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities. **Equal Employment Opportunity (EEO) Employer** arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex website] to learn more. **Apply Now** Ready to join our team and make a real impact? Apply now and become a part of the arenaflex family. Apply for this job