**Experienced Full Stack Customer Service/Sales Representative – Retention Specialist**

Join arenaflex, the #1 smart home security provider in the U.S., on a mission to help protect and connect families, businesses, and larger commercial customers every day. As a Retention Specialist, you will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. If you're looking for a career where you can make a real impact, put purpose behind your paycheck, and be part of a family that shares the same goal – Saving Lives – then this is the perfect opportunity for you. **About arenaflex** arenaflex has been in the business of helping save lives since 1874. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. As times change, so do we, and our mission remains clear: we help save lives for a living. With a culture that values family, partnership, development, incentives, and fun, we create an inclusive experience for every employee. Join us today and be part of a team that's making a difference in the lives of our customers every single day. **The Role** As a Remote Customer Service/Sales Representative, you will be responsible for retaining customers who want to cancel their arenaflex services. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. Your number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. **Key Responsibilities** * Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most. * Save customers by persuading and upselling while reducing customers' frustration and displeasure. * Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience. * Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. * Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. * Retain long-term business for arenaflex through customer service commitments and provide the right solution to save the customer. * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. * Consistently improve performance and achieve your goals. * Ability to multitask; use several tools to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. * Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. **Essential Qualifications** * 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance. * 2+ years of Call Center Customer Service/Sales Experience. * High school diploma, GED, college degree, or some college experience. **Preferred Qualifications** * Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service. * Ability to interpret contracts and communicate terms and conditions. * Perform quick calculations. * Active listening. * Negotiation Skills. **Skills and Competencies** * The ability to work with numerous screens and programs open to help resolve customer issues. * Experience in Sales, Customer Retention, Customer Experience, and retaining customers' loyalty to a product or service. * Be able to interpret contracts and communicate terms and conditions. * Perform quick calculations. * Active listening. * Negotiation Skills. **Career Growth Opportunities and Learning Benefits** * Paid training for the first 8-12 weeks in Wichita, KS. * Daily support from our training and onboarding teams to ensure you are successful. * Your learning journey is focused on product knowledge, selling/saving, competition, and systems training. * Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential. * We provide development to advance your career with other internal roles and opportunities for your long-term success. **Work Environment and Company Culture Highlights** * arenaflex is an Equal Employment Opportunity (EEO) Employer. * We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. * arenaflex strives to ensure every employee and applicant feels valued. * Visit us at jobs.arenaflex.com/diversity to learn more. **Compensation, Perks, and Benefits** * Starting hourly rate of $18.00 per hour and will reach $21.00 per hour after 180 days of employment. * Incremental increases of $0.50 every 30 days until the rate of $21.00 is reached. * Full benefits on the 1st of the month after 31 days of employment. * Energetic and engaging work environments. * Medical, Dental, Vision, 401(k) with employer matching. * Paid vacation time. * Tuition reimbursement, employee referral bonuses. * A culture of coaching, development, and career growth opportunities. **Schedule** * Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! **Why Choose arenaflex?** At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities. **How to Apply** If you're ready to join a team that's making a difference in the lives of our customers every single day, apply now! Visit us at jobs.arenaflex.com to learn more about this opportunity and to submit your application. Apply for this job