Customer Support Specialist - Samsung Team - Remote Opportunity in Lithuania - Full-Time Employment with Concentrix
Join the Concentrix Team as a Customer Support Specialist - Samsung Team Embark on a rewarding career journey with Concentrix, a global business outsourcing company, as a Customer Support Specialist in our Samsung team! This is a unique opportunity to work remotely from Lithuania, providing top-notch support to Samsung's clients. As a passionate problem-solver with excellent communication skills, you will be the face of Samsung's customer service, delivering efficient and satisfying solutions to customers' inquiries. About Concentrix and the Samsung Team Concentrix is a leading global business outsourcing company that offers a range of services, including customer service, finance, and business process management, to various industries. As a member of our team, you will be employed by Concentrix but will be supporting Samsung, an internationally recognized industry leader in technology. This role offers a chance to work with a prestigious brand and contribute to delivering exceptional customer experiences. What Does the Job Entail? As a Customer Support Specialist in our Samsung team, your primary responsibilities will include: Handling incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers. Resolving customer inquiries efficiently and effectively, ensuring a high level of customer satisfaction. Treating customers with respect and professionalism, adhering to company policies and procedures. Collaborating with colleagues and managers to share knowledge, best practices, and feedback to continuously improve customer support. Requirements and Qualifications To excel in this role, you should possess: Fluency in Lithuanian (C1) and good command of Russian and English (B2). Previous experience in customer service, especially in a call center environment, is an advantage, but not mandatory. Strong problem-solving skills, with the ability to think critically and creatively. Excellent communication and interpersonal skills, with a customer-centric approach. A willingness to learn and adapt to new technologies, processes, and procedures. What We Offer By joining our team, you can expect: A full-time job with various shifts from Monday to Friday, between 09:00-19:00. Competitive hourly rate of 8.03€ to 8.56€ (during the trial period and after). Performance-based bonuses and opportunities for career growth and professional development. A supportive team environment with fantastic colleagues and managers. Real opportunities to grow in your career, with training and coaching to help you excel in your role. Work Environment and Company Culture At Concentrix, we pride ourselves on a work environment that is: Globally united, with a diverse team of professionals from various backgrounds and cultures. Equal opportunities employer, committed to creating a workplace free from discrimination and harassment. Supportive and collaborative, with a focus on employee well-being and growth. Career Growth Opportunities and Learning Benefits As a Customer Support Specialist with Concentrix, you will have access to: Comprehensive training and coaching programs to enhance your skills and knowledge. Opportunities for career advancement and professional growth within the company. A dynamic and supportive team environment that encourages learning and development. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly rate of 8.03€ to 8.56€ (during the trial period and after). Performance-based bonuses. Opportunities for career growth and professional development. How to Apply If you believe you have what it takes to excel as a Customer Support Specialist in our Samsung team, submit your application without delay. Our recruitment process consists of: An initial phone call with our recruiter. A Teams interview. A reference check. We look forward to hearing from talented candidates like you. Apply now and embark on a rewarding career journey with Concentrix! START:** As soon as possible during September 2024 LOCATION:** Work from home in Lithuania EMPLOYMENT TYPE:** Permanent, with a 3-month trial period WORKING HOURS:** Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift) Language Requirements:** Fluency in Lithuanian (C1) and good command of Russian and English (B2) Time Type:** Full-time Apply now and join our team! Apply for this job