Experienced Full Stack Customer Service Representative – Wellness and Supplements Industry with eCommerce Expertise

Join the Team at blithequark: Where Passion for Wellness Meets Exceptional Customer Service Are you a customer service enthusiast with a passion for wellness and supplements? Do you thrive in fast-paced eCommerce environments and excel at providing top-notch service? Look no further than blithequark, the innovative company behind the highly successful brand, Organics Ocean. We're on the hunt for a skilled Phone Customer Service Representative to join our dynamic team and help us deliver outstanding experiences for our customers. About blithequark and Organics Ocean blithequark is a pioneering eCommerce company that's revolutionizing the wellness and supplements industry with its unique products and customer-centric approach. Our flagship brand, Organics Ocean, has made a significant impact in the market, and we're committed to enhancing the health and well-being of our customers. With a strong focus on innovation, teamwork, and customer satisfaction, we're building a culture that's both casual and serious about making a difference. Job Summary As a Phone Customer Service Representative at blithequark, you'll be the face of our customer service operations, interacting directly with customers through phone calls and emails. Your mission will be to resolve issues, answer product questions, and ensure that each interaction ends on a positive note. You'll need to be knowledgeable about our products, handle multiple administrative tasks, and maintain a friendly, professional demeanor in all customer interactions. Key Responsibilities: Customer Inquiry Support: Respond promptly and professionally to customer inquiries and concerns via phone and email. Product Expertise: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions. Order Management: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions. Issue Resolution: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction. Administrative Support: Complete administrative tasks as required to support the overall customer experience. Positive Interaction: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service. Requirements: Essential Qualifications: Proven Customer Service Experience: Previous experience in customer service, preferably in the wellness and supplements industry. eCommerce Expertise: Familiarity with CRM platforms like Richpanel, Hubspot, Gorgias, or similar. Industry Knowledge: Interest and knowledge in the health and wellness industry. Excellent Communication Skills: Written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism. Independent and Collaborative Work: Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation. Reliable Technology: Reliable internet connection and quality headset; ability to work in a quiet, focused environment. Punctuality: Reliable and punctual. Time Zone: Ability to work in Eastern or Pacific US time zones. Preferred Qualifications: Wellness and Supplements Industry Experience: Previous experience working in the wellness and supplements industry. CRM Platform Experience: Experience with CRM platforms like Richpanel, Hubspot, Gorgias, or similar. What We Offer: Competitive Compensation: We offer competitive compensation based on geographic location and experience. Career Growth Opportunities: At blithequark, we're committed to helping our team members grow and develop their skills. With a dynamic and innovative environment, you'll have opportunities to learn and take on new challenges. Learning Benefits: We're dedicated to providing our team members with the resources and support they need to succeed. You'll have access to training and development programs to help you stay up-to-date with industry trends and best practices. Work Environment and Company Culture: Our company culture is built on a passion for wellness, a commitment to customer satisfaction, and a collaborative work environment. We're a team of A-Players who are dedicated to making a difference and having fun while doing it. Our work environment is casual, but we're serious about delivering exceptional results. Current Team: Our team includes: CEO COO Director of Marketing Director of Growth Admin and Customer Service Manager Customer Service Team Controller Fulfillment House Media Buyer Developer Designers Branding Contractor Amazon launch team Email Agency Schedule and Availability: We're currently hiring 6 Phone Customer Service Representatives with the following schedules: 8am-5pm, Monday-Friday, Eastern time zone: 1 representative needed 8am-5pm, Monday-Friday, Pacific time zone: 1 representative needed 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible: 4 representatives needed How to Apply: Ready to join our team and make a difference in the wellness and supplements industry? Click the link below to apply: Apply Job! Before or after you apply, please whitelist the following domains to ensure you receive updates on your application: jazzhr.com jazz.co applytojob.com Don't miss this opportunity to join our dynamic team at blithequark and start your journey in customer service. Apply now and take the first step towards a rewarding career in the wellness and supplements industry! Apply for this job