**Experienced Full Stack Customer Service Representative – Sales (Hybrid) at blithequark**
Are you a sales enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join blithequark as a Full Stack Customer Service Representative – Sales (Hybrid) and embark on a rewarding career journey that will take you to new heights. **About blithequark** At blithequark, we're pioneers in making connections and have been ever since our inception. With a rich history spanning nearly 150 years, we've been innovating and pushing the boundaries of what's possible. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. **Join Our Team** As a Full Stack Customer Service Representative – Sales (Hybrid) at blithequark, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be part of a dynamic team that's passionate about delivering exceptional customer service and sales expertise. Our hybrid-remote position offers the perfect blend of flexibility and collaboration, allowing you to work from home 1-2 days a week and in our Mesa, AZ location 3-4 days a week. **Key Responsibilities:** * Handle customer interactions (calls, chats, emails) in a fast-paced environment * Accurately resolve issues related to service, billing, payments, and collections * Explain bills and product features clearly * Troubleshoot basic problems and seek higher support if needed * Build customer confidence and loyalty by resolving issues * Support various customer inquiries, including technical issues * Work a flexible 40-hour per week schedule, which may include nights and weekends **What We're Looking For:** * Unwavering Customer Focus * Strong Work Ethic * Adaptability * Problem-Solving Skills * Attention to Details **Joining Our Team Comes with Amazing Perks and Benefits:** * Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone * Tuition reimbursement program * Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year * There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired * Paid Parental Leave * Medical/Dental/Vision coverage * 401(k) plan * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs **WFH Requirements:** * You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * blithequark will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) * You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Career Growth Opportunities and Learning Benefits:** * You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions * Career possibilities are limitless with blithequark * You'll be part of a dynamic team that's passionate about delivering exceptional customer service and sales expertise **Compensation and Perks:** * Pay Transparency: Our Customer Service Representatives – Sales (Hybrid) earn $23.45 an hour + uncapped commissions for sales goals * Not to mention all the other amazing rewards that working at blithequark offers **Equal Employment Opportunity:** It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. **How to Apply:** If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are committed to delivering exceptional customer service and sales expertise. Apply Job! Apply for this job