**Experienced Customer Service Representative – Remote Opportunity with Blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join Blithequark, a dynamic and growing company that values its employees and customers alike. As a Customer Service Representative, you will be the face of our brand, providing top-notch support to our customers through various communication channels. **About Blithequark** Blithequark is a fast-growing, nationally recognized direct-to-consumer brand that offers high-quality products across multiple categories, including camping & outdoor, emergency preparedness, and health & wellness. Our company is powered by an adaptable, results-focused, data-driven team that empowers great people to do their best work. We are committed to fostering an environment of transparency, authenticity, and inclusivity, where our employees feel valued, respected, and empowered to grow. **The Customer Service Representative Role** As a Customer Service Representative at Blithequark, you will be responsible for providing exceptional support to our customers through inbound and outbound communication channels, including phone calls, emails, chats, and forums. Your primary goal will be to resolve customer issues efficiently and effectively, while building and maintaining our brand reputation. You will be expected to: * Answer inbound customer calls in a friendly and professional manner, using active listening skills to understand customer concerns. * Use upselling techniques to promote our products and services. * Respond to inbound digital communication from customers in a timely and friendly manner, handling each customer as if they were the only customer. * Interpret digital communication to understand customer issues fully and resolve them in the first call, email, or chat. * Update detailed notes in our system for each customer to ensure excellent history and minimize repeat issues. * Maintain knowledge of our products and services, as well as our Quality Assurance standards. * Meet all KPI targets, including first-contact resolutions, customer satisfaction, and sales performance. * Identify trends and report them to management with data and recommendations for improvement. * Participate in special projects and training initiatives as delegated by management. **Requirements and Qualifications** To be successful in this role, you will need: * High school graduate or equivalent. * 2+ years of contact center experience in a call center-related field, including customer service. * Strong communication and interpersonal skills, with the ability to work with diverse customer groups. * Comfortable upselling and promoting products and services. * Active listening skills and attention to detail. * Ability to work independently and collaboratively as part of a dynamic team. * Strong analytical and problem-solving skills, with a focus on data-driven decision-making. * Ability to adapt to changing priorities and deadlines. * Strong computer skills and ability to work with multiple systems simultaneously. * Ability to achieve daily KPIs for phone, email, and chat. **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, customer service). * Experience working in a fast-paced, dynamic environment. * Knowledge of customer service software and systems. * Experience with data analysis and reporting. * Certification in customer service or a related field. **Work Environment and Benefits** As a remote Customer Service Representative at Blithequark, you will enjoy: * 100% remote work arrangement, with flexibility to work from home or a quiet, distraction-free environment. * Competitive pay and bonus program. * Comprehensive benefits package, including medical, vision, and dental coverage. * 401(k) with company match. * Generous PTO policy and paid holidays. * Paid maternity/parental leave. * Employee referral bonus. * Student loan repayment program. * Volunteer time off. * Professional development fund. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Employment Opportunity** Blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Disclaimer** Blithequark will never ask for personal information via email. Any and all offers will come directly from Human Resources via phone call and email. Apply for this job