**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Representative. **About blithequark** At blithequark, we're committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a leading provider of mission-critical services and solutions, we're proud to serve Fortune 100 companies and over 500 governments. Our team is passionate about helping others, and we're dedicated to fostering a culture where individuality is noticed and valued every day. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks that will empower you to succeed in your role: * **Work From Home**: Enjoy the flexibility and comfort of working from the convenience of your own home. * **Full Time Employment**: Commit to a consistent 40-hour workweek and enjoy the stability and security that comes with full-time employment. * **Competitive Pay**: Earn a starting hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Receive an additional $1.50 per hour for working between 6PM-6AM, and $1.00 per hour for working on Saturdays and Sundays between 6am-6pm. * **Incentive Plan**: Meet performance metrics and earn up to an additional $350 per month through our incentive plan. * **Career Growth**: Enjoy opportunities to advance your career in a supportive, innovative environment. * **Benefits**: Take advantage of comprehensive benefit options and a great work environment that values your success. **What You'll Do** As a Remote Customer Service Representative at blithequark, you'll be responsible for: * **Efficiently Managing High-Volume Calls**: Handle a high volume of inbound calls in a fast-paced environment, ensuring that customers receive exceptional service and support. * **Active Listening**: Listen attentively to customer needs and provide clear, accurate information to resolve their inquiries. * **Accessing Cardholder Accounts**: Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. * **Assisting with Inquiries**: Assist cardholders with inquiries regarding transactions and account statuses. * **Processing Transactions**: Process transactions efficiently via web-based applications and handle research requests with precision. * **Communicating Effectively**: Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. * **Maintaining Knowledge**: Maintain in-depth knowledge of company and client programs, policies, and technology. * **Supporting Team Operations**: Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For** We're seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. If you're an effective and confident communicator with strong written and verbal skills, a calm and composed professional who can navigate challenging conversations with empathy and efficiency, and a customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution, we'd love to hear from you. **Required Qualifications** To be considered for this role, you must: * **Be at Least 18 Years Old**: Possess a High School Diploma or equivalent. * **Have 6 Months of Customer Service Experience**: Have experience in customer service, call center, or dispatch. * **Complete a Background Check**: Pass a background check, credit check, and security fingerprinting. * **Comply with Camera Requirements**: Comply with camera requirements for meetings and training. * **Have a Verified Internet Connection**: Have a verified, secure, reliable, and high-speed internet connection to support business needs. * **Have a Dedicated Work Area**: Have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * **Have Working Knowledge of Computers**: Have working knowledge of computers and Windows applications. * **Pass an Internet Speed Test**: Complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. **Preferred Qualifications** While not required, we prefer candidates with: * **1+ Years of Previous Call Center Experience**: Experience in a call center environment. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you're a person with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our form and email it to us. **Vaccination Requirements** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. **Apply Now!** If you're ready to join our team and make a real impact every day, apply now! 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