**Experienced IT Customer Support Specialist – Entry-Level Help Desk Position in Salt Lake City, UT at blithequark**
Are you passionate about delivering exceptional customer service and resolving technical issues with ease? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? Look no further! blithequark is seeking an experienced IT Customer Support Specialist to join our team in Salt Lake City, UT. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their satisfaction and loyalty. **About blithequark** blithequark is a leading workforce management provider, serving clients across the USA and globally. Our company is dedicated to delivering innovative solutions, integrated with cutting-edge security, to clients in government, financial services, and commercial markets. With a strong focus on digital transformation, workplace services, industry applications, and innovative software operating environments, we strive to empower our clients to achieve their goals. **Job Description** As an IT Customer Support Specialist, you will be the primary point of contact for our clients, providing technical assistance and support via phone, email, or chat. Your responsibilities will include: * Advising and assisting users to resolve incidents related to hardware, software, network connectivity, and peripherals * Screening, diagnosing, researching, and resolving user issues * Maintaining passwords, data integrity, and file system security for the desktop environment * Providing onboarding support for new associates, including laptop and/or desktop configuration, system access, and security clearances * Documenting service requests and dispatching orders to support groups for problem resolution * Providing quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs) **Key Responsibilities** * Answering moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests * Handling support requests for hardware, software, client, and COTS applications, as well as network and user administration * Escalating complex problems to other resolver teams or vendors * Utilizing problem-solving and analytical skills to effectively resolve challenging incidents * Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries **Qualifications** * High School Diploma or GED required * May require technical certification or Associate Degree * Generally, 1-2 years' experience in the area of responsibility **Additional Information** * Communication will be via Teams and Outlook * Meetings are conducted remotely, and you will need to be comfortable using technology to succeed in the role * Training will be provided for the first week * You will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system **Why Join blithequark?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative solutions **How to Apply** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Apply Now!** Apply for the job now! Apply for this job Apply for this job