**Experienced Full Stack Customer Service Representative – Remote Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our elite team of Remote Customer Service Representatives at blithequark, a leading innovator in the health insurance industry. **About blithequark** At blithequark, our mission is to simplify the complex process of finding and enrolling in health insurance. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make informed health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a trusted partner in the health insurance ecosystem. **Join Our Team** As a Remote Customer Service Representative at blithequark, you'll be part of a collaborative and supportive team environment that values growth, learning, and innovation. Our vision is to create a motivating and positive work environment, even in a remote setting. We're committed to building each other up and fostering a culture of excellence, where every team member feels valued and empowered to succeed. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through: * Inbound and outbound calls to resolve customer inquiries and concerns * Managing customer accounts and providing technical support * Application data entry and online chat inquiries as assigned * Interpreting and following defined procedures and policies * Utilizing creative problem-solving skills to resolve complex issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, with a focus on multitasking and task prioritization * Completing extensive self-study, training, and testing to ensure eligibility for certifications and promotions **Essential Qualifications** To succeed in this role, you'll need: * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a high level of professionalism * A high level of comfort working from home, with a dedicated, private, and secure workspace * Self-motivation and a success-driven mindset, with a focus on delivering exceptional results * A minimum of 18 years of age, with a reliable internet connection (35 mb/s or faster) and a personal laptop or desktop computer **Preferred Qualifications** While not required, previous experience in customer support or technical support roles, as well as familiarity with CRM systems and practices, are highly valued. Spanish bilingual skills are also a plus, with enhanced base pay and performance incentives available for qualified candidates. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy: * Paid training and certification programs to ensure your success * Full-time, seasonal temp-to-permanent roles with opportunities for growth and advancement * Performance and attendance-based incentives, in addition to your base pay * The convenience of working from home, with a collaborative and supportive team environment * 401K match and individual coverage HRA (ICHRA) benefits * Paid time off (PTO) and a range of other perks and benefits to support your well-being and success **Compensation Details** * Base pay: $14.50 per hour * Enhanced rate: $16.00 per hour contingent on weekly attendance and performance * Spanish bilingual base pay: $15.50 per hour * Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job