**Experienced Full Stack Customer Service Representative – Remote Customer Support**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our customer support team, you will be the first point of contact for our client's customers, providing top-notch service and support to help them achieve their goals. **About blithequark** At blithequark, we pride ourselves on delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating a culture where individuality is noticed and valued every day. We believe in empowering our team members to make a real impact, and we're looking for talented individuals like you to join our dynamic team. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks, including: * **Work From Home**: Enjoy the flexibility and comfort of working from the convenience of your own home. * **Full Time Employment**: Commit to a consistent 40-hour workweek and enjoy the stability and security that comes with full-time employment. * **Competitive Pay**: Earn a competitive hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * **Shift Differential**: Enjoy a shift differential of $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for weekend shifts. * **Incentive Plan**: Participate in our incentive plan, which rewards you for meeting performance metrics such as call quality, attendance, and schedule adherence. * **Career Growth**: Enjoy opportunities to advance your career in a supportive, innovative environment. * **Benefits**: Take advantage of comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **What You’ll Do** As a Remote Customer Service Representative, you'll be responsible for: * **Efficiently managing a high volume of inbound calls** in a fast-paced environment. * **Listening actively to understand customer needs** and offering clear, accurate information. * **Accessing cardholder accounts** to provide information about payments and benefits deposited by state or federal agencies. * **Assisting cardholders with inquiries** regarding transactions and account statuses. * **Processing transactions efficiently** via web-based applications and handling research requests with precision. * **Communicating in a warm, empathetic manner** while ensuring confidentiality and compliance with all regulations. * **Maintaining in-depth knowledge** of company and client programs, policies, and technology. * **Supporting team operations** during peak times or absences to help maintain seamless service. **What We’re Looking For** We're looking for a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. You'll be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. You'll be a calm and composed professional who can navigate challenging conversations with empathy and efficiency. **Required Qualifications** To be considered for this role, you'll need to meet the following requirements: * **Age**: Be at least 18 years old. * **Education**: Possess a High School Diploma or equivalent. * **Experience**: Have 6 months of Customer Service, Call Center or Dispatch experience. * **Background Check**: Complete a background check, credit check, and security fingerprinting. * **Compliance**: Comply with camera requirements for meetings and training. * **Internet Service**: Have a verified, secure, reliable, and high-speed internet connection to support business needs. * **Work Area**: Have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * **Equipment**: The company will provide all necessary computer equipment. * **Internet Speed Test**: Complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * **Working Knowledge**: Possess a working knowledge of computers and Windows applications. **Preferred Qualifications** While not required, having 1+ years of previous call center experience is a plus. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you require accommodations for a disability, please submit your request through our form and email it to us. We're committed to providing a fair and inclusive hiring process for all applicants. **Vaccination Requirements** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **Apply Now!** If you're passionate about delivering exceptional customer service and making a real impact every day, we invite you to apply for this exciting opportunity. Click the link below to apply now and take the first step towards joining our dynamic team at blithequark. Apply for this job