**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our Customer Service Team, you will be responsible for providing top-notch support to Medicaid members, answering their questions, resolving their issues, and making a real difference in their lives. **About blithequark** blithequark is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our team is dedicated to delivering innovative solutions that make a real impact, and we're looking for talented individuals like you to join our ranks. **The Role** As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. **Key Responsibilities** * Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options * Paid holidays and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture** At blithequark, we value our employees and strive to create a positive, employee-friendly culture. Our team is dedicated to delivering exceptional outcomes for our clients, and we're looking for talented individuals like you to join our ranks. We offer a dynamic work environment, opportunities for career growth and development, and a comprehensive benefits package. **Compensation and Benefits** The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. We also offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We value the health and safety of our associates, their families, and our community, and we require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job