**Experienced Full Stack Customer Service Representative – Remote Customer Experience Expert**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences that leave a lasting impression. As a fast-growing, nationally recognized direct-to-consumer brand, we're seeking a highly motivated and customer-centric individual to join our team as a Remote Customer Service Representative. **About arenaflex** arenaflex is a dynamic and adaptable organization that empowers its employees to do their best work. We're a culture-driven company that values transparency, authenticity, and inclusivity. Our team is passionate about delivering high-quality products and services that meet the evolving needs of our customers. We're committed to fostering a work environment that's supportive, collaborative, and fun. **The Customer Service Representative Role** As a Remote Customer Service Representative, you'll be the face of arenaflex, responsible for providing exceptional customer experiences through inbound and outbound communication channels. You'll be the first point of contact for customers, resolving issues, answering questions, and upselling products to drive business growth. Your mission will be to create an effortless experience for customers from the moment they interact with us until they receive their products. **Key Responsibilities** * Answer inbound customer calls in a friendly and professional manner, using active listening skills to understand customer needs and concerns. * Use upselling techniques to promote relevant products and services to customers. * Respond to inbound digital communication from customers in a timely and friendly manner, handling each customer as if they were the only customer. * Interpret digital communication to understand customer issues fully and resolve them in the first call, email, or chat. * Update detailed notes in our system for each customer to ensure excellent history and minimize repeat issues. * Maintain knowledge of our products, services, and promotions to provide accurate information to customers. * Follow Quality Assurance standards at all times and meet all KPI targets. * Place outbound calls as needed to answer voicemails, support tickets, or as directed by management. * Prevent cancellations or returns where possible and escalate issues to management when necessary. * Have full knowledge of our internal systems, including Wiki, to answer customer questions correctly. * Create and revise SOPs as needed and have them approved by management. * Understand current promotions fully and use appropriate Ad Codes when placing orders. * Identify trends heard from customers and report them to management in detail with data. * Report any system issues to management for immediate investigation. * Handle special projects when delegated by management. * Assist with training new representatives. * Additional job responsibilities and duties may be asked of you anytime. **arenaflex Offer** * 100% remote work environment * Great pay and bonus program * Company-paid medical coverage * Vision and dental coverage * 401K with company match * Generous PTO policy * Paid maternity/parental leave * Employee referral bonus * Student loan repayment program * Volunteer time off * Professional development fund * And many more benefits! **Requirements** * High school graduate or GED * 2+ years of contact center experience in a call center-related field, including customer service * This position is based on Central Standard Time * Understand the demands of working in a fast-paced environment and provide customer excellence * Comfortable upselling * Active listening skills and following protocols precisely * Observant and have excellent judgment * Strong grammar and communication skills * Strong computer skills and comfortable working with 10+ systems while answering calls, emails, or chats * Ability to achieve daily KPIs for phone, email, and chat * A mindset that is open and ready to embrace change * Coachable – This is key in hitting required monthly QA KPI measurements **Other Qualifications** * For the training weeks, you must have a computer, webcam, and USB headset only (wireless headsets will not be allowed) * Must have reliable wi-fi * Must have a quiet, distraction-free work environment * Use a USB headset only (wireless headsets will not be allowed) * Must pass a background check and credit check * For the credit check, please see the following: + No bankruptcy for the past 7 years + No more than $2,500 TOTAL in open collections + Excluding medical and closed accounts. We do count student loans. **Skills and Abilities** * Must be able to work independently and collaborate within a dynamic multi-department environment to achieve common goals * Organize and manage multiple priorities simultaneously * Take ownership and be self-motivated and resourceful to find problem solutions * Be data and results-driven * Learn quickly in a fast-paced open-plan environment * Excellent verbal and written communication skills * Strong analytical and problem-solving skills * Detail-oriented and adaptable **Physical and Mental Demands** The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities. While performing the duties of this job, the employee is required to sit for extended periods: up to 8 hours with (4) 10-minute breaks and (1) 30-minute lunch. The repetitive motion of hands is required for extended use of a computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **Work Environment and Travel Requirements** Works in a well-lit, ventilated, and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. The noise level in the work environment is typical for an office environment. We currently hire employees residing in the following states: FL, GA, ID, IL, KY, NE, NC, OH, PA, TN, TX, UT VA, WI **arenaflex Commitment** arenaflex will never ask for personal information via email. Any and all offers will come directly from Human Resources via phone call and email. If you're a customer-centric individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Remote Customer Service Representative and be a part of arenaflex's mission to revolutionize customer service! Apply for this job