**Experienced Full Stack Customer Service Representative – Remote Call Center**

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're a team of passionate professionals who strive to make a positive impact in the lives of those we serve. As an Experienced Full Stack Customer Service Representative at arenaflex, you'll play a vital role in connecting with individuals who have been affected by these issues. You'll be part of a dynamic team that's committed to delivering exceptional customer service, while also driving business growth through upselling and cross-selling. **Responsibilities:** * You'll be connected to people through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation. * You'll handle a high volume of connections, speaking to 40-50 callers a day, with 1-5 callers potentially qualifying. * Your work will involve multitasking, including listening, answering questions, and viewing multiple windows. * You'll achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals. * You'll accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately. * You'll participate in training and other learning opportunities to expand your knowledge of the position. * You'll adhere to all company policies and procedures. * You'll assist with other projects as needed. * You'll be able to self-troubleshoot and problem-solve basic IT problems. **This is for you if:** * You have excellent verbal and written communication skills. * You have excellent interpersonal and customer service skills. * You have strong problem-solving and conflict resolution skills. * You're competitive – we work as a team, but pay for performance! * You want to work 40+ hours a week. **Requirements:** * You must reside in the State of Florida or New Jersey. * You must have a quiet, distraction-free space to work. * You'll need a reliable, hardwired Desktop or Laptop PC (no Mac or Chromebook) with: + 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU * You'll need high-speed internet (50Mbps with 100MBps upload minimum – standard internet). * You'll need a reliable Noise Cancellation Headset that's wired via USB (e.g., gaming headset with mic/ Logitech G432) (average price is $20-$30). * You'll need a strong background in call-center environment and sales-focused experience. * You'll need 2+ years of phone sales/customer service experience. **This is not for you if:** * You cannot troubleshoot basic technical issues. * You're unable to work 40+ hours per week, each week. * You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller. * You're unable to use problem-solving skills. * You're unable to work the full training period (90 days). * You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours. **Benefits:** * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligible for overtime outside of the training period **Hours of Operation:** * A full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule will be Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern At arenaflex, we're committed to providing a supportive and dynamic work environment that fosters growth and development. If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. **Apply Now:** [Apply Job!]( **About arenaflex:** arenaflex is a leading organization dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're a team of passionate professionals who strive to make a positive impact in the lives of those we serve. **Why join arenaflex?** * Competitive compensation package, including commissions and bonuses * Opportunities for career growth and development * Collaborative and dynamic work environment * Comprehensive benefits package, including health insurance, vision, and dental coverage * Paid holidays and paid time off (PTO) * Eligible for overtime outside of the training period **What are you waiting for?** Apply now to join our team and start making a difference in the lives of those we serve. Apply for this job