**Experienced Full Stack Customer Service Representative – Power Industry Support**

Are you a customer service professional with a passion for delivering exceptional experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than blithequark, a leading provider of innovative solutions for the power industry. We're seeking a highly skilled and motivated Customer Service Representative to join our team of experts, working from the comfort of your own home. **About blithequark** At blithequark, we're committed to providing our customers with the highest level of service and support. As a prominent provider of power solutions, we understand the importance of delivering exceptional experiences that meet the unique needs of each customer. Our team of experts is dedicated to providing timely, effective, and personalized support, and we're looking for talented individuals like you to join our ranks. **Why Work at blithequark?** * **Work from Home**: Enjoy the flexibility and comfort of working from your own home, with a dedicated office space that meets our requirements. * **Competitive Compensation**: Earn a competitive hourly rate of $14.00, plus bonuses and commissions for meeting sales targets. * **Access to Daily Pay**: Take advantage of our Daily Pay program, which allows you to access a portion of your earned wages prior to payday. * **Opportunities for Growth**: Develop your skills and knowledge through continuous training and growth opportunities, and take your career to the next level. * **Positive Work Environment**: Join a collaborative and supportive team that values open communication, teamwork, and fun. * **Be Proud**: Represent a company that has been recognized as one of Central Florida's Top 25 Companies for Working Families by the Orlando Sentinel. **Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Handling a high volume of calls from customers on behalf of our client, a prominent power company, to provide customer service support and upselling opportunities. * Assisting customers with power outage issues, making payments, creating payment plans, or starting/ending service. * Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs. * Meeting sales targets and achieving program goals around phone time, customer experience, and sales. * Working collaboratively with the team to resolve customer issues and provide exceptional support. **Requirements** To be successful in this role, you will need: * Prior recent experience working as an inbound customer service agent for at least one year, with a verifiable track record of success. * Experience with upselling and cross-selling, with a proven ability to share goals and results with our interview team. * Strong verbal and written communication skills, with the ability to engage with customers via the telephone. * Technical savvy, with the ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers. * Time management skills, with the ability to work remotely and meet various program goals. * Solid organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects. **Qualifications** * High school diploma or equivalent required. * 1 year of experience in customer service, with a focus on upselling and cross-selling. * Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues. * Ability to work in a fast-paced, dynamic environment, with a high volume of calls and customer interactions. * Proficiency in computer software and technology, with the ability to learn and adapt to new systems and tools. **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive compensation, with a starting rate of $14.00 per hour, plus bonuses and commissions. * Access to Daily Pay, allowing you to access a portion of your earned wages prior to payday. * Opportunities for continuous training and growth, with a focus on developing your skills and knowledge. * A positive and collaborative work environment, with a focus on teamwork and open communication. * Medical coverage, including health, dental, vision, life, and disability insurance. * Paid time off, with up to 3 weeks of paid vacation after your first year of employment. * 401(k) plan, with a company match. * Work from home flexibility, with a dedicated office space that meets our requirements. **How to Apply** If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Simply click on the link below to register your interest and schedule an interview with our team. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job