**Experienced Customer Support Representative – Remote Beach Gear Delivery Support**

Are you a people person with excellent communication skills, looking for a part-time seasonal opportunity to work from the comfort of your own home? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join our team at blithequark as a Remote Customer Support Representative. **About blithequark** blithequark is a leading provider of beach gear delivery services, dedicated to making your beach vacation experience unforgettable. Our team of experts is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our remote support team. As a Remote Customer Support Representative, you'll play a vital role in ensuring our customers receive the best possible experience, from answering their questions to resolving any issues that may arise. **Job Summary** We're seeking experienced customer support representatives to handle incoming customer contact via phone, email, and text message. This is a part-time seasonal opportunity that will run from March/April/May through September/October, with the possibility for year-round work for an excellent candidate. As a Remote Customer Support Representative, you'll be responsible for managing a large volume of incoming calls, emails, and/or text messages, identifying and assessing customers' needs, and providing accurate, valid, and complete information using the appropriate methods/tools. **Responsibilities** * Manage a large volume of incoming calls, emails, and/or text messages * Identify and assess customers' needs to achieve customer satisfaction * Provide accurate, valid, and complete information using the appropriate methods/tools * Meet personal contact handling quotas * Handle customer complaints and provide appropriate solutions * Follow communication procedures, guidelines, and policies * Go the extra mile to engage customers **Key Skills and Qualifications** * Excellent communication skills, verbal and/or written * Comfortable working with a computer * Ability to adapt/respond to different character types * Ability to multi-task, prioritize, and manage time effectively * Reliable high-speed internet connection with a minimum 5 Mbps download, 3 Mbps upload * Windows computer capable of running multiple (5+) Chrome tabs without slowdown * Headset compatible with computer * Quiet work environment free from distractions * Available to work weekends - busiest times are Saturday afternoons, Sunday mornings, and Monday mornings (12 PM to 5 PM Eastern Saturday afternoons, 9 AM to 1 PM Eastern Sunday and Monday mornings) * Must reside in one of the following states: Florida, Georgia, North Carolina, South Carolina, Ohio, Texas, Michigan, Alabama, Indiana, Pennsylvania, Virginia, or Tennessee * Satisfactory results on completion of Indeed's Basic Computer Skills assessment. Completion of the Customer Service assessment is a plus, but not required. **Benefits and Perks** * Flexible schedule - At least one week's notice before we make any changes to your schedule, and you won't be scheduled for times you've indicated you're unavailable * Regular and positive growth-oriented coaching/learning opportunities - No experience necessary for applicants eager to learn! * No micromanagement, friendly and chill atmosphere * Fully Work From Home, no cameras involved. Work in your pajamas! * Internal chat with coworkers - Even if you're alone in your room there's no need to feel isolated * Consistently available incentive gift cards **Pay and Incentives** * Pay for this position is weekly. The position starts with a temporary payrate of $11/hr. At the end of a 3-week assessment period, all Phone and Full (and most Written) Support representatives who still work with the company receive a raise. The permanent payrate after the 3 weeks for Phone and Full Support representatives is between $12/hr and $15/hr depending on performance during the assessment period. For Written Support representatives, the permanent payrate is between $11/hr and $14/hr depending on performance during the assessment period. * We offer a variety of incentives available during our peak season (June through August). They are not finalized for 2024, but in 2023 these included: + Two weekly $50 Visa gift card raffles based on the amount of work done in the past week. + A monthly $300 Visa gift card incentive for the person voted most helpful by teammates ($200 for runner up). + A $500 Visa gift card incentive for the best feedback received from a guest throughout the summer ($300 for runner up). + Various end of season payroll bonuses to key representatives, totaling thousands of dollars. **Application Process** If you're a motivated and customer-focused individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please complete the application questions and the assessments (they're short and can be used to apply for other Indeed jobs as well!). You'll receive a response from us within 5 days, usually sooner. If you move forward, the response will include a short questionnaire that usually takes 5 minutes. The final step is a 15-30 minute phone/video interview after which an offer will be made to select candidates. **Apply Now** If you're ready to join our team and deliver exceptional customer experiences, apply now by clicking the link below: Apply Job! We look forward to hearing from you! Apply for this job