**Experienced Full Stack Customer Service Representative – Multi-Channel Support and Problem Resolution**

At arenaflex, we're passionate about delivering exceptional customer experiences and providing opportunities for growth and development. We're seeking a highly skilled and dedicated Full Stack Customer Service Representative to join our team, working remotely from the comfort of your own home. **Immediate Consideration and Virtual Interviews** We're excited to offer immediate consideration for this role, with virtual interviews being held as soon as possible. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to achieve their full potential. With a commitment to excellence and a passion for customer satisfaction, we're proud to offer a dynamic and supportive work environment that fosters growth and development. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for providing high-quality multi-channel support and problem resolution to customers, utilizing a range of communication channels including telephonic, chat, email, social media, and US mail. You will work closely with our team to ensure that customer issues are resolved efficiently and effectively, while maintaining a positive and professional demeanor at all times. **Key Responsibilities** * Assist customers telephonically and non-telephonically with service and support issues * Resolve problems utilizing department tools, resources, business judgment, and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention * Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives * Ensure productivity, revenue generation, and quality levels are met to meet and exceed customer expectations * Use courteous and professional language * Work effectively in a team environment * Create a win-win resolution to problems **Essential Qualifications** * Must live within 1.5 hours of Mason, OH * High School or GED required (Associates Degree preferred) * 2+ years' experience in high-volume call center experience * Medical related background (medical billing, claims experience, in-office experience in a medical setting) or Insurance experience is a plus * Ability to produce quality and professional written correspondence with customers * Ability to demonstrate and perform basic math * Must have critical thinking skills, problem-solving, and adaptable abilities * Must have high-speed internet * Must be able to connect hardwire/ethernet, NO hotspots/WIFI * Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers * Commitment to providing resolution to customer issues on the first contact * Strong English comprehension and a good command of grammar **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to work effectively in a team environment * Strong communication and interpersonal skills * Ability to adapt to changing priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work effectively in a team environment * Strong customer service skills * Ability to adapt to changing priorities and deadlines * Strong English comprehension and a good command of grammar * Ability to produce quality and professional written correspondence with customers * Ability to demonstrate and perform basic math **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing opportunities for growth and development, and we're proud to offer a range of training and development programs to help you achieve your career goals. As a Full Stack Customer Service Representative, you'll have the opportunity to develop your skills and knowledge in areas such as customer service, problem-solving, and communication, and you'll be supported by a dedicated team of professionals who are passionate about delivering exceptional customer experiences. **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that fosters growth and development. We're proud to offer a range of benefits and perks, including: * A competitive salary and benefits package * Opportunities for career growth and development * A dynamic and supportive work environment * A range of training and development programs * A commitment to diversity and inclusion **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * A salary of $17.00 per hour * Opportunities for career growth and development * A dynamic and supportive work environment * A range of training and development programs * A commitment to diversity and inclusion **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to achieve their full potential. With a commitment to excellence and a passion for customer satisfaction, we're proud to offer a dynamic and supportive work environment that fosters growth and development. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to arenaflex's Human Resource Knowledge Center. arenaflex complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Apply for this job