**Director, Customer Support Systems – Digital Transformation and Operational Excellence**

At arenaflex, we're revolutionizing the way organizations harness the power of the Internet of Things (IoT) to drive operational excellence and sustainability. As a pioneer in the Connected Operations™ Cloud, we're empowering industries that power our global economy to make data-driven decisions and improve their operations. Our mission is to help these organizations improve safety, efficiency, and sustainability, and we're seeking a strategic and dynamic Director of Customer Support Systems to join our team. **About arenaflex** arenaflex is a recently public company that's shaping the future of physical operations through an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As a member of our team, you'll have the autonomy and support to make an impact as we build for the long term. Our company culture is built on four core principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, and Be Inclusive. We're committed to creating a workplace where everyone can thrive and make a difference. **Job Summary** We're seeking a seasoned executive to lead our Customer Support Systems team and drive the evolution and optimization of our customer-facing systems. As a Director of Customer Support Systems, you'll be responsible for defining and executing the overall strategy for Customer Support, Partnership systems, and integration strategy for Customer Success Systems. You'll work closely with Customer Support, Customer Success, and Partnerships organizations in Customer Outcomes and Business Technology teams to support post-sales customer journey. **Key Responsibilities** * **Strategic Leadership**: Define and execute the overall strategy for Customer Support, Partnership systems, integration strategy for Customer Success Systems, ensuring alignment with business goals and customer needs. * **Systems Optimization**: Oversee the development, implementation, and continuous improvement of Customer Support and Partnership systems, leveraging advanced influencing & communication skills. * **Cross-Functional Collaboration**: Partner closely with the Customer Support, Customer Success, and Partnerships organizations in Customer Outcomes and Business Technology teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy. * **Advanced Influencing & Communication**: Utilize advanced influencing and communication skills to foster alignment across teams, drive change, and create a cohesive vision for Customer Support and Partnership systems. * **Team Development**: Lead, mentor, and grow a high-performing team of professionals, fostering a culture of collaboration, innovation, and excellence. * **Vendor Management**: Identify, negotiate, and manage partnerships with third-party vendors to ensure the delivery of top-notch tools and services. * **Performance Metrics**: Establish, track, and report key performance indicators to gauge success and identify opportunities for improvement. * **Compliance and Security**: Ensure all systems adhere to industry standards, legal requirements, and best practices in security and data privacy. * **Budget Management**: Oversee budget planning, allocation, and management within the area of responsibility, employing deep business acumen. * **Champion, role model, and embed arenaflex's cultural principles**: As we scale globally and across new offices, you'll champion, role model, and embed our cultural principles, including Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team. **Minimum Requirements** * **Education**: Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master's degree preferred. * **Experience**: 7+ years of experience in senior leadership roles focusing on Customer Support systems. * **Business Acumen**: Deep business acumen, with a strong understanding of support systems, integration tools, Quality Assurance, and analytics platforms. * **Influencing and Communication Skills**: Advanced influencing and communication skills, with a strong executive presence. * **Strategic Thinking and Problem-Solving**: Exceptional strategic thinking and problem-solving skills. * **Collaboration Skills**: Excellent collaboration skills, with experience working closely with Customer Support and Channel teams. * **Customer-Centric Mindset**: A customer-centric mindset, with a focus on delivering value and an excellent customer experience. **Compensation and Benefits** arenaflex's compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We offer a competitive total compensation package, including a base salary, bonus/variable, and restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards, allowing employees to achieve higher market positioning. The range of annual base salary for full-time employees for this position is $149,800-$240,750 USD. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. **Work Environment and Culture** arenaflex is an inclusive work environment, and we're committed to ensuring equal opportunity in employment for qualified persons with disabilities. We offer flexible working arrangements, including remote work options, to cater to the diverse needs of our teams. Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. **How to Apply** If you're a seasoned executive with a passion for driving digital transformation and operational excellence, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and are committed to increasing diversity across our team. **Accommodations** If you require any reasonable accommodations throughout the recruiting process, please email [email protected] or click here to learn more. **Flexible Working** arenaflex embraces a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. **Fraudulent Employment Offers** arenaflex is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '@arenaflex.com' or '@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here. Apply for this job