**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for helping others and a strong desire to grow and develop your skills? If so, we may have the perfect opportunity for you! At blithequark, we're committed to delivering exceptional services and solutions to our clients, and we're looking for talented individuals like you to join our team. As a Remote Call Center Customer Service Representative, you'll play a critical role in providing top-notch support to Medicaid members and their families. You'll be the initial point of contact for inquiries, providing clear, complete, and accurate information based on a full understanding of program requirements. **About blithequark** blithequark is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're a company that values individuality and creativity, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. **The Role** As a Remote Call Center Customer Service Representative, you'll be responsible for: * Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately documenting enrollment requests and status changes * Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Providing clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** To be successful in this role, you'll need: * A basic understanding of a call center environment in a customer service role and quality monitoring processes * The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * The ability to problem solve through analysis and ongoing feedback * The ability to achieve results through knowledge, empathy, and commitment * A high school diploma or GED * A background check * The ability to reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access * Ability to navigate a computer * Ability to understand and utilize policy * Excellent typing and grammar skills **What We Offer** As a Remote Call Center Customer Service Representative at blithequark, you'll enjoy: * A competitive hourly rate of $18.00 * Paid training with equipment provided * A full-time schedule (40 hours a week) * Career growth opportunities * PerkSpot employee discount program * Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture** At blithequark, we're committed to creating a positive, employee-friendly culture where individuality is valued and creativity is encouraged. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. We offer a flexible work environment that allows you to work from the comfort of your own home, with the support and resources you need to succeed. **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Requests** If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also . **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job