**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for helping others and a strong desire to work in a dynamic and fast-paced environment? Look no further than blithequark, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative at blithequark, you will be part of a team that delivers exceptional outcomes for our clients and the millions of people who count on them. You will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. **About blithequark** blithequark is a company that appreciates ideas and new ways of thinking. We are a team of innovators, problem-solvers, and customer service experts who are dedicated to delivering exceptional results for our clients. Our company culture is built on the principles of teamwork, collaboration, and mutual respect, and we are committed to creating a positive and inclusive work environment for all our employees. **Job Summary** We are seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a Remote Call Center Customer Service Representative, you will be responsible for providing exceptional customer service to Medicaid members and affiliates, answering their inquiries, and resolving their issues in a timely and professional manner. You will also be responsible for accurately documenting enrollment requests and status changes, entering application and enrollment information into a web-based computer system, and maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. **Key Responsibilities** * Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access * Ability to navigate a computer * Ability to understand and utilize policy * Excellent typing and grammar skills * Ability to adhere to a break and lunch schedule **What We Offer** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. **Work Environment and Culture** * Our company culture is built on the principles of teamwork, collaboration, and mutual respect * We are committed to creating a positive and inclusive work environment for all our employees * We value the health and safety of our associates, their families, and our community * We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **How to Apply** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application through our website. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request** If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our website. We will work with you to provide a reasonable accommodation to ensure that you have an equal opportunity to apply for and compete for employment with us. **Pay Transparency** Pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, blithequark provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. Apply for this job