**Experienced Full Stack Customer Service Representative – Inbound Customer Support (Remote) in USA**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a dynamic, fast-paced environment where creativity meets passion and conversations lead to exceptional outcomes and experiences? If so, we invite you to join arenaflex, a leading appliance company that's revolutionizing the way people live, work, and interact with technology. As an Experienced Full Stack Customer Service Representative, you'll be part of a talented team that's dedicated to providing top-notch support to our customers. You'll work closely with our customers to resolve issues, answer questions, and provide solutions that exceed their expectations. With a strong focus on customer satisfaction, you'll be empowered to think creatively, make decisions, and take ownership of your work. **About arenaflex** arenaflex is a subsidiary of GE Appliances, a Haier company, and we're proud to be part of a global organization that's committed to making "good things, for life." With a rich history of innovation and a passion for customer satisfaction, we're constantly pushing the boundaries of what's possible. Our culture is built on three simple commitments: we come together, we always look for a better way, and we create possibilities. **Opportunities for Growth and Development** As an Experienced Full Stack Customer Service Representative, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. With a comprehensive training program and ongoing coaching, you'll be empowered to take on new challenges and achieve your career goals. Whether you're looking to advance to a leadership role or explore new areas of interest, we offer a range of opportunities for growth and development. **Key Responsibilities** As an Experienced Full Stack Customer Service Representative, your key responsibilities will include: * Providing exceptional customer service through phone, email, chat, and other communication channels * Resolving customer issues and concerns in a timely and professional manner * Utilizing creativity and judgment-based reasoning skills to drive owner-focused solutions * Following established guidelines and procedures while taking ownership of customer issues and concerns * Creating, updating, and retrieving owner records for logging facts surrounding complaints, actions, and resolutions * Proactively providing feedback to Quality and Training to help keep training processes and materials updated * Adhering to safety policies and procedures to ensure a safe work environment for all * Supporting other parts of the business as directed **Requirements and Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent * Two+ years of sales or service experience (desired) * Passion for customer service and problem-solving * Experience in organizational skills, time management, and critical thinking * Excellent written communication skills and good typing ability * Good listening and questioning skills, with the ability to resolve conflict * Exceptional sense of ownership and proven follow-through skills * Ability to adapt to change and work independently to achieve goals * Proven attendance record showing dependability and accountability to work as scheduled * Proven ability to accept constructive feedback and apply coaching * Desire to work in a team environment to work towards common goals * Ability to remain calm and patient while handling challenging customer concerns * The ability to communicate effectively in English is a requirement **Requirements for Remote Work Environment** To work from home, you'll need: * A dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., PC, keyboard, mouse, monitors, chords to hook it all up, and the ethernet chord) * Local internet provider (no Satellite or DSL internet connections allowed due to security issues) * Wireless Router (capable of handling minimum internet speeds of 25mbps Download 10mbps Upload) * Internet speeds must be as follows: Ping 50mbps or lower, Download 25mbps or higher, and Upload 10mbps or higher **Our Culture** At arenaflex, we believe that creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to our organization. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. **Benefits and Perks** As an Experienced Full Stack Customer Service Representative, you'll enjoy a range of benefits and perks, including: * A base rate of $15.00 per hour plus performance-based incentives, paid weekly * Comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, and GE Appliances discounts * Tuition reimbursement and paid time off * Flexible work arrangements to balance the needs of the individual, team, and organization * Opportunities for growth and development in a dynamic and supportive environment **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. **E-Verify Participation** arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Accommodations for Individuals with Disabilities** If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]. Apply for this job