**Experienced Airline Customer Support Representative – Delivering Exceptional Service in a Dynamic Remote Environment**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading outsourcing and offshoring company, as a skilled Airline Customer Support Representative. In this role, you will have the opportunity to work with a talented team of professionals in the airline industry, providing top-notch support to clients and their passengers. **About blithequark** blithequark is a forward-thinking company that prides itself on providing exceptional customer service and creating a positive experience for our clients and their passengers. We believe in fostering a culture of innovation, inclusivity, and growth, where every team member has the opportunity to learn, develop, and thrive. Our commitment to excellence is reflected in our dedication to delivering high-quality services that exceed our clients' expectations. **Responsibilities** As an Airline Customer Support Representative at blithequark, you will be responsible for: * Handling inbound and outbound customer inquiries through calls, emails, and chat, providing accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries. * Troubleshooting and resolving customer complaints and issues with empathy and professionalism, ensuring high customer satisfaction and exceeding expectations. * Collaborating with a talented team of professionals to deliver exceptional service and support to clients and their passengers. * Staying up-to-date with industry developments and best practices, continuously improving your skills and knowledge to provide the highest level of service. **Requirements** To succeed in this role, you will need: * Fluency in English (both verbal and written) * Experience with Amadeus, a leading provider of travel technology solutions * Previous experience in customer service, preferably in a call center or airline industry * Exceptional communication and interpersonal skills, with the ability to navigate complex customer interactions with ease * Ability to navigate through computer systems and multitask efficiently, with a strong focus on delivering high-quality results * Willingness to work in shifts and weekends, as required in a 24/7 operation * Legally eligible to work in South Africa * A reliable laptop with 2nd screen and internet connectivity, with at least 3 to 4 hours of power backup for load shedding situations **Benefits** At blithequark, we offer a comprehensive benefits package that includes: * Competitive salary and benefits, designed to support your financial well-being and career growth * Performance Appraisal, providing regular feedback and opportunities for growth and development * Work-life balance, allowing you to maintain a healthy and fulfilling personal life * A focus on growing your career path with us, with opportunities for professional development and advancement * A culture that encourages you to follow your passions and learn new skills, with a focus on continuous learning and innovation **Our Commitment to You** At blithequark, we are committed to creating a strong culture and values-driven leadership that fosters an all-inclusive environment where everyone thrives. We believe in: * Creating opportunities for you to learn and grow at any stage of your career * Fostering a culture of innovation and continuous learning * Encouraging open communication and collaboration among team members * Providing a safe and supportive work environment that promotes well-being and job satisfaction **Why Join blithequark?** By joining blithequark, you will become part of a dynamic and forward-thinking team that is dedicated to delivering exceptional customer service and creating a positive experience for our clients and their passengers. We offer a unique opportunity to grow your career, develop your skills, and make a meaningful contribution to our mission. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job posting has been enriched by Jobgether.com and has a 72% flex score. Apply for this job