**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in helping individuals navigate the complexities of health insurance enrollment, providing top-notch support and guidance to our customers. **About blithequark** blithequark is a leading provider of innovative health insurance solutions, empowering millions of consumers across the country to make informed decisions about their healthcare. With the largest state-based marketplace footprint, we pride ourselves on delivering a consumer-friendly interface and decision support tools that make finding and enrolling in health insurance simple. Our mission is to revolutionize the way people access healthcare, and we're looking for talented individuals like you to join our journey. **Job Summary** As a Remote Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Deliver the highest level of customer service experience consistently, resolving customer issues and concerns in a timely and professional manner * Manage customer accounts and provide technical support, ensuring seamless navigation through our health insurance enrollment process * Enter application data accurately and efficiently, maintaining high levels of productivity and attention to detail * Respond to online chat inquiries and provide timely support to customers, ensuring their needs are met and exceeded * Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels * Utilize creative problem-solving skills to resolve complex customer issues, working collaboratively with our team to find solutions * Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively in a fast-paced environment **Qualifications** * 18 years of age or older * High school diploma or equivalent required; associate's or bachelor's degree preferred * Moderate to advanced computer skills, with experience in CRM systems and practices * High level of comfort learning new technology and adapting to changing systems * Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues * Comfortable working from home, with a dedicated, private, and secure workspace * Personal device with functioning camera required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s with ethernet * Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (NOT compatible with mobile internet service providers and/or satellites) **Preferred Qualifications** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center environment * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **What We Offer** * Paid Training: Comprehensive training program to ensure your success in the role * Full-Time, Seasonal temp-to-permanent roles: Opportunity to grow and develop your career with blithequark * Performance and attendance-based incentives, in addition to the base pay: Earn rewards and recognition for your hard work and dedication * The convenience of working from home: Enjoy the flexibility and autonomy of working remotely * Collaborative and supportive team environment: Work with a talented team of professionals who share your passion for customer service * 401K Match: Take advantage of our retirement savings plan to secure your financial future * Individual Coverage HRA (ICHRA): Enjoy comprehensive health insurance coverage, including medical, dental, and vision benefits * Paid time off (PTO): Take breaks and recharge with our generous PTO policy * Career growth opportunities: Develop your skills and advance your career with blithequark **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job