**Experienced Customer Service Representative – Part-Time Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real impact in a dynamic and fast-paced environment? Do you thrive in a role that requires problem-solving, integrity, and a strong work ethic? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Part-Time. In this role, you will be the face of our company, providing world-class support to our customers, resolving inquiries efficiently, and being a brand ambassador from the comfort of your home. **About blithequark** blithequark is a leading [industry/field] company that values innovation, customer satisfaction, and employee growth. Our mission is to provide exceptional products and services that exceed our customers' expectations. We are committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and continuous learning. **Job Summary** As an Experienced Customer Service Representative – Part-Time, you will be responsible for providing top-tier customer service, resolving inquiries efficiently, and being a brand ambassador. You will work closely with our team to improve service processes, participate in ongoing training, and provide feedback to enhance our company policies and customer experience strategies. **Key Responsibilities** * Serve as the first point of contact for customer inquiries via phone, actively listening to customer concerns and providing clear, accurate, and empathetic resolutions. * Handle escalations with professionalism, ensuring a smooth resolution process. * Apply critical thinking to troubleshoot issues and offer appropriate solutions. * Approve adjustments, returns, or other resolutions within established guidelines. * Follow up with customers to ensure complete satisfaction and issue solutions. * Uphold company values by providing honest, ethical, and transparent support. * Maintain confidentiality of customer data and company policies. * Stay informed about product updates, policies, and procedures to provide accurate information. * Work closely with team members and leadership to improve service processes. * Participate in ongoing training to enhance skills and stay ahead in customer service excellence. * Provide feedback to improve company policies and customer experience strategies. **What We Offer** * Competitive pay range starting at $15.00/hr (may increase based on state requirements and work-site status) * Recognition-based incentives and bonuses * Paid time off, and paid training * 401(k) with company match * Career advancement opportunities and professional development * Employee discounts and perks (up to 40% off most products and brands) **Requirements** * 1+ years of customer service experience (retail, call center, or hospitality preferred) * Strong communication skills – Ability to de-escalate and resolve issues professionally * Problem-solving mindset – You think fast and adapt quickly * Integrity and reliability – You do the right thing, even when no one is watching * Comfortable working in a fast-paced environment with performance goals * Tech-savvy – Ability to navigate multiple systems and multitask efficiently * Must have a quiet home workspace with reliable high-speed internet **Technology Requirements Overview** In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below. * Devices not acceptable: + Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book) + Chromebooks + Steam Decks and mobile phones (unless needed for two-factor authentication) * Operating Systems: + Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations + Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations + Mac IOS 12 or newer * What if I have an Education or Enterprise edition of Windows? + Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization). * What if I am using a Windows Insider version of Windows? + Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. * What if I am using an older version of Windows? + We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1. * What kind of software do I need? + A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated. * What antivirus protection do I need? + You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows-based computers. * Web Browser: + Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome. * Random Access Memory (RAM): + 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment. * Internal Storage: + You must have enough free space available to both install needed systems and run these systems effectively. * Display/Monitor: + Minimum Optimal Screen Resolution: - 1920 x 1080 * Devices and peripherals needed: + External mouse* (wired preferred) + Keyboard (wired preferred) + Webcam (will be utilized for Training and meetings) + USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable) **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this part-time opportunity at blithequark. 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