**Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support**

Are you a Maryland resident passionate about delivering exceptional customer experiences? Do you have a knack for helping others navigate complex health insurance options? We're seeking a highly motivated and empathetic Customer Service Representative to join our remote call center team at blithequark. As a key member of our team, you'll play a vital role in providing top-notch support to Maryland residents seeking health insurance coverage. **About blithequark** blithequark is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and families to make informed decisions about their health coverage. We're committed to delivering exceptional customer experiences, and we're looking for like-minded professionals to join our team. **Job Summary** As a Customer Service Representative, you'll be responsible for providing information and assistance to Maryland residents regarding health care insurance options. You'll work in a fast-paced, dynamic environment, utilizing your exceptional communication skills to resolve customer inquiries and concerns. If you're passionate about delivering exceptional customer experiences and have a strong background in healthcare-related customer service, we encourage you to apply. **Responsibilities** * Answer inbound phone calls to provide information and assistance regarding health care insurance options * Update customer and account information as needed * Update case records and notate purpose of call * Utilize multiple database applications as resources * Be open to feedback for continuous improvement and growth * Respond to general customer inquiries * Strive to meet performance metrics for continued professional growth opportunities **Requirements** * High school diploma or equivalent; college attendance/degree is preferred * Strong verbal and written communication skills * Minimum 1 year of Call Center experience * Minimum of 1 year of healthcare experience * Computer proficiency * Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance * Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers * Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer) * Must be flexible, reliable, and available for occasional overtime as needed * Must be able to pass required skill and knowledge assessment tests * Able to commit to 3 weeks of class training without missing any time from work (days of training) * Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work **Preferred Qualifications** * Experience working in a high-volume call center environment * Knowledge of health insurance coverage and terminology * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with customer relationship management (CRM) software **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong computer skills, including proficiency in Microsoft Office and CRM software * Ability to learn and understand health insurance policy and terminology * Strong customer service skills, with a focus on delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Performance-based bonuses and incentives * Opportunities for career advancement and professional growth * A dynamic and supportive work environment **Work Environment and Company Culture** Our remote call center team is dedicated to delivering exceptional customer experiences. We're a collaborative and supportive team, working together to achieve our goals. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced, dynamic environment, utilizing your exceptional communication skills to resolve customer inquiries and concerns. **Compensation, Perks, and Benefits** * Competitive hourly rate: $16.63 per day * Bonus opportunities: referral bonus of $50 after 90 days of employment * Comprehensive benefits package, including: + Dental insurance + Health insurance + Vision insurance + Work from home opportunities * Flexible scheduling: 8-hour shifts, Monday-Friday * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job