**Experienced Full Stack Customer Service Representative – Financial Services and Retirement Planning**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a leading health, wealth, and investment company, as a Customer Contact Center Representative. At blithequark, we're committed to helping our customers achieve their financial goals and live a more fulfilling life. As a Customer Contact Center Representative, you'll play a critical role in delivering an outstanding experience for our customers, providing financial advice and mentorship, and helping them navigate our products and services. If you're passionate about customer service, have a strong desire to learn and grow, and are looking for a career that offers opportunities for advancement, we encourage you to apply. **About blithequark** blithequark is a Fortune 500 company that's dedicated to helping individuals and families achieve financial confidence and a more fulfilling life. With a strong commitment to diversity, equity, and inclusion, we're proud to be recognized as a "Great Place to Work" by the Great Place to Work Institute, a "World's Most Ethical Company" by Ethisphere, and a "Best Place to Work for Disability Inclusion" on the Disability Equality Index. Our company values – We Care, We Do the Right Thing, We Have Customer Passion, We Have a Winning Spirit, and We Are the We – guide our decision-making and behaviors, allowing us to deliver worth to our customers, distribution partners, shareholders, and each other. **About the Role** As a Customer Contact Center Representative, you'll be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner. You'll work closely with our team to deliver an outstanding experience for our customers, providing financial advice and mentorship, and helping them navigate our products and services. **Key Responsibilities** * Respond to customer inquiries and resolve issues in a timely and professional manner * Provide financial advice and mentorship to customers, helping them navigate our products and services * Build relationships with customers, understanding their needs and preferences * Work closely with our team to deliver an outstanding experience for our customers * Participate in ongoing training and development to stay up-to-date on our products and services * Meet or exceed performance metrics and goals **What We Offer** * Competitive base salary and monthly incentive program * Bi-lingual opportunities with a pay differential * Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day * Health, dental, vision, and life insurance plans * 401(k) Savings plan with generous company matching contributions (up to 6%) * Voya Retirement Plan – employer-paid cash balance retirement plan (4%) * Tuition reimbursement up to $5,250/year * Paid volunteer time – 40 hours per calendar year * Employee-Led Councils (ELCs) that play an important role in welcoming and educating our workforce * Ongoing training and development opportunities to help you grow and advance your career **What We're Looking For** * High school diploma or equivalent; BA degree preferred * 1+ years customer service experience * Good verbal and written communication skills * Experience in the financial services industry is a bonus but not required * Ability to engage with customers, build rapport, share and inform, and handle objections as they come up * Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, and navigating multiple systems * Strong learning agility; flexible and adaptable to learning new things and applying that learning to perform successfully in the role * Availability to work any shift within the Monday through Friday operating hours of 7:30 am – 10 pm EST **Why Join Our Team?** * We're a company that's committed to making a difference in the lives of our customers and employees * We offer a dynamic and fast-paced work environment that's full of opportunities for growth and advancement * We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees * We offer a comprehensive benefits package that includes health, dental, vision, and life insurance plans, as well as 401(k) Savings plan and tuition reimbursement * We're a company that's committed to ongoing training and development, and we offer a range of opportunities for employees to learn and grow **How to Apply** If you're passionate about customer service, have a strong desire to learn and grow, and are looking for a career that offers opportunities for advancement, we encourage you to apply. Please visit our website at [insert website URL] to learn more about our company and to submit your application. **Equal Employment Opportunity** blithequark is an equal-opportunity employer. We're committed to creating a workplace that's welcoming and inclusive for all employees, and we're proud to be recognized as a "Best Place to Work for Disability Inclusion" on the Disability Equality Index. If you require reasonable accommodations to participate in the job application or interview process, please reference resources for applicants with disabilities. **Reasonable Accommodations** blithequark is committed to the inclusion of all qualified individuals. As part of this commitment, we'll ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. **Compensation Pay Disclosure** blithequark is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, blithequark offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. $41,600/year = $20/hour **Critical Skills** At blithequark, we've identified the following critical skills which are key to success in our culture: * Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. * Critical Thinking: Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution. * Team Mentality: Partnering effectively to drive our culture and execute on our common goals. * Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. * Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. **Learn More** To learn more about blithequark and our company culture, please visit our website at [insert website URL]. We're proud to be recognized as a "Great Place to Work" by the Great Place to Work Institute, a "World's Most Ethical Company" by Ethisphere, and a "Best Place to Work for Disability Inclusion" on the Disability Equality Index. Apply for this job