**Experienced Full Stack Customer Service Representative – Bilingual: French / English – Work from Home**

Are you a customer service enthusiast looking for a challenging and rewarding role that offers the flexibility to work from home? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic and inclusive organization? If so, we invite you to join arenaflex, a global leader in customer experience and technology innovation, as a Full Stack Customer Service Representative. **About arenaflex** arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the world's best workplaces, happiest employees, and best companies for career growth. Our team of game-changers from over 70 countries is united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. **Career Growth and Personal Development** This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **What You Will Do in This Role** As a Full Stack Customer Service Representative working from home, you will: * Provide inbound customer support using a call flow guide in the customer's preferred language * Help customers resolve basic technical issues * Track, document, and retrieve information in databases * Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences...with a smile **Your Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Full Stack Customer Service Representative role include: * The ability to speak fluent French and English * 1+ year of customer service experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone **What's in It for You** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join the arenaflex Team** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Location CAN, ON, Work-at-Home Language Requirements French and English Time Type Full time Equal Opportunity Employer arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. Apply Now Apply Job! Apply for this job