**Experienced Full Stack Customer Service Agent – Remote Work at Home Opportunity with blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. Our mission is to help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is committed to driving modernization through digitalization, ensuring clients do more for less. **Job Summary** As an Experienced Full Stack Customer Service Agent at blithequark, you will be responsible for providing exceptional customer experiences through various communication channels, including phone, email, and chat. You will be the primary point of contact for customers, resolving their issues, answering their questions, and providing solutions to their problems. You will also be responsible for selling new products and services, upselling and cross-selling, and ensuring first call resolution through effective problem-solving and call handling. **Key Responsibilities** • Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner • Utilize systems and technology to complete account management tasks, including CRM software and other tools • Recognize sales opportunities and apply sales skills to upgrade customer accounts • Explain and position products and processes with customers, ensuring they understand the value proposition • Appropriately escalate customer dissatisfaction with managerial team, ensuring issues are resolved promptly • Ensure first call resolution through problems solving and effective call handling • Meet or exceed performance metrics, including customer satisfaction, first call resolution, and sales targets • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences • Stay up-to-date with product knowledge, industry trends, and best practices to provide expert advice to customers **Essential Qualifications** • 2+ years of experience in a customer-facing role, preferably in a contact center environment • High school diploma or equivalent required; degree in a related field (e.g., business, communications, marketing) preferred • Excellent organizational, written, and oral communication skills • Ability to type swiftly and accurately (20+ words per minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • Ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service-oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage • Strong team orientation and customer focus • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** • Experience with CRM software and other customer service tools • Knowledge of sales and marketing principles, including upselling and cross-selling • Experience in a remote work environment or willingness to work from home • Certification in customer service, sales, or a related field (e.g., Certified Customer Service Representative, Certified Sales Professional) • Bilingual or multilingual skills (e.g., English, Spanish, French) **Skills and Competencies** • Excellent communication and interpersonal skills • Strong problem-solving and conflict resolution skills • Ability to work in a fast-paced environment with multiple priorities • Strong organizational and time management skills • Ability to adapt to change and ambiguity • Strong customer service orientation and empathy • Ability to work independently and as part of a team • Strong analytical and critical thinking skills • Ability to learn and adapt to new technologies and systems **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Full Stack Customer Service Agent, you will have opportunities to: • Participate in ongoing training and development programs to enhance your skills and knowledge • Collaborate with internal teams to develop new products and services • Take on additional responsibilities and leadership roles within the contact center • Pursue certification in customer service, sales, or a related field • Participate in mentorship programs to develop your leadership and coaching skills **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As an Experienced Full Stack Customer Service Agent, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values: • Customer-centricity: We put our customers at the forefront of everything we do. • Collaboration: We work together as a team to achieve our goals. • Innovation: We are always looking for new and better ways to do things. • Integrity: We operate with honesty, transparency, and ethics. • Respect: We treat each other with respect and dignity. **Compensation, Perks, and Benefits** As an Experienced Full Stack Customer Service Agent at blithequark, you will receive: • Competitive compensation package, including base salary and performance-based incentives • Comprehensive benefits package, including medical, dental, and vision coverage • Paid time off and holidays • Opportunities for career growth and advancement • Access to ongoing training and development programs • Collaborative and supportive work environment • Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity, we encourage you to apply for the Experienced Full Stack Customer Service Agent position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job