**Experienced Full Stack Customer Service Administrator – Remote**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking a highly skilled and dedicated Customer Service Administrator to join our remote team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and maintaining a positive, courteous approach to internal and external customers. **About blithequark** At blithequark, we're committed to making a difference in the lives of our customers and employees alike. Our family-owned feel and inclusive culture make us a top workplace, recognized by The Plain Dealer, Energage, and Great Place to Work. We're proud to be a certified Great Place to Work and a multi-year recipient of Top Workplaces USA. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, are dedicated to making each home safer and more livable. **Job Summary** As a Customer Service Administrator, you will be the first point of contact for our customers, handling inbound and outbound calls, scheduling service calls, and reviewing completed service tickets for quality assurance. You will be responsible for providing excellent customer service, resolving issues efficiently, and maintaining a positive, courteous approach to internal and external customers. Your attention to detail, adaptability, and patience will make you an invaluable asset to our team. **Key Responsibilities** - Provide excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders. - Schedule service customers with local technicians, as needed. - Review completed service tickets for quality assurance in region. - Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region. - Be enthusiastic, adaptable, and patient, as well as highly detail-oriented and data-efficient. - Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives. - Perform other duties as assigned by supervisor. **Essential Qualifications** - High School Diploma or equivalent. - At least (1) year of Customer Service Experience. - At least (1) year previous office or administrative experience. - Computer and keyboard proficient, job duties performed are essentially paperless. - Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball." - Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality. - Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. - Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. - Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. - Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. - Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction. - Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization. - Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions. **Preferred Qualifications** - Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). - Ability to type at least 50 words per minute (wpm). - Highly organized, with strong time management skills and the ability to be resourceful when necessary. **What We Offer** - Industry-leading compensation package. - Fully paid Medical, Dental, and Vision benefits after 90 days. - 401k Savings Plan. - Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs. - Childcare benefits to support families. - Endless opportunity for growth and advancement. Just ask our current employees! **Other Perks** - Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling. - Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions. - Gym membership compensation - your insurance will help cover the cost of your gym membership! - Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success. **Work Environment** - Normal Office Environment. - Indoor work in a climate-controlled environment. - Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. **Why Join blithequark?** - We're a top workplace, recognized by The Plain Dealer, Energage, and Great Place to Work. - We're a certified Great Place to Work and a multi-year recipient of Top Workplaces USA. - Our brands have earned accolades, including LeafFilter and Leaf Home Safety Solutions ranking on the annual Remodeling 550 list. - We're committed to creating a diverse environment and are proud to be an equal opportunity employer. - We strive to create an environment that embraces differences and fosters inclusion. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our remote team as a Customer Service Administrator. Don't miss this opportunity to grow your career with blithequark! Apply for this job