**Experienced Customer Support Associate – Specialty Mail Order Pharmacy at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as a Customer Support Associate in our Specialty Mail Order Pharmacy. This is an exciting opportunity to make a positive impact on the lives of millions while enjoying the flexibility of working from home. **About blithequark** At blithequark, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that improve patient outcomes and enhance the overall healthcare experience. Our team of passionate professionals is committed to delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. As a Customer Support Associate, you'll be part of a dynamic team that's passionate about making a difference in the lives of our patients. **Job Summary** As a Customer Support Associate in our Specialty Mail Order Pharmacy, you'll play a critical role in providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits, translating and entering new or refill prescriptions into our pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues. **Key Responsibilities** * Provide telephone support to patients receiving life-sustaining specialty drug therapy * Coordinate and process new patient medication orders and reorders, including: + Verifying and revivifying benefits + Translating and entering new or refill prescriptions into our pharmacy information system + Communicating and collecting copay amounts + Obtaining authorizations + Working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues * Develop and maintain strong relationships with patients, insurance companies, and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment * Collaborate with internal teams to resolve complex issues and ensure seamless patient care * Stay up-to-date on product knowledge, regulatory requirements, and industry developments to provide accurate and informed support to patients and internal partners **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a healthcare or pharmaceutical setting * Excellent communication and interpersonal skills, with the ability to effectively interact with patients, insurance companies, and internal partners * Strong problem-solving and analytical skills, with the ability to resolve complex issues and make informed decisions * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Proficiency in Microsoft Office and Google Suite * Ability to work independently and as part of a team **Preferred Qualifications** * Experience working in a pharmacy or healthcare setting * Knowledge of pharmacy operations, including medication ordering and processing * Familiarity with electronic health records (EHRs) and pharmacy information systems * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Bilingual or multilingual skills (English and Spanish or other languages) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Proficiency in Microsoft Office and Google Suite * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills, with a focus on delivering exceptional patient experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have opportunities to: * Develop your skills and knowledge in customer service, pharmacy operations, and healthcare * Collaborate with internal teams to resolve complex issues and improve patient care * Participate in ongoing training and development programs to stay up-to-date on industry developments and best practices * Take on additional responsibilities and leadership roles as you grow and develop in your career **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our patients. **Compensation, Perks, and Benefits** As a Customer Support Associate at blithequark, you'll enjoy a competitive compensation package, including: * Hourly rate: $15-$20 per hour * Benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development * Flexible work arrangements, including remote work options **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online through our website 2. Take our online virtual job tryout (interview platform) to learn more about the position and demonstrate your skills and qualifications Don't miss this opportunity to join our dynamic team and make a positive impact on the lives of millions. Apply today! Apply for this job