**Experienced Full Stack Customer Experience Manager – Digital Character Client Experience**

Are you a customer-centric leader with a passion for driving digital transformation in retail? Do you have a proven track record of delivering exceptional customer experiences across various touchpoints? If so, we invite you to join arenaflex's Customer Care team as a Full Stack Customer Experience Manager – Digital Character Client Experience. **About arenaflex** arenaflex is a leading retail company that is revolutionizing the way customers interact with our brand. We are committed to creating positive shopping experiences that exceed our customers' expectations. Our Customer Care team is at the forefront of this effort, working tirelessly to ensure that every customer interaction is seamless, secure, and personalized. **The Client Advanced Character Association** arenaflex's Client Advanced Character Association is a key initiative that aims to empower our organization to better understand our customers' needs and preferences. This association is responsible for driving the development of a comprehensive and reliable digital perspective on customers' relationships with arenaflex. By working closely with various teams across the organization, including Online Business, Marketing, and other groups, we are creating a unified system that enables us to serve our customers when and how they need. **Your Role** As a Full Stack Customer Experience Manager – Digital Character Client Experience, you will play a critical role in driving the execution of arenaflex's Digital Character Client Experience strategy. Your primary responsibilities will include: * Supporting the development of digital character client experiences across various touchpoints, including store service desks and checkout areas * Analyzing existing CX streams at various touchpoints to identify areas for improvement * Designing and implementing tests for character capture (e.g., phone numbers) * Deciphering the customer experience plan that would upgrade character capture and utilization at exchange points from paper to execution plan * Developing an execution guide for select experience execution * Collaborating with item, field, and investigation groups to develop analyses * Participating in cross-functional gatherings joining forces with item and surveys and approving tests * Managing tests in the field * Sending tests in arrangement with arenaflex field activities groups * Collaborating with examination to decipher results * Suggesting and executing upgrades * Tracking progress of the examination, setting up and executing announcing structure, and developing gauges to beat expected chances **You'll Deeply Inspire Us If...** * You are passionate about tackling complex challenges * You are enthusiastic about building digital experiences within an actual store climate * You are client-driven in soul and information-driven in execution * You can impact and build agreement through partner management * You have a test and learn mindset to repeat and work in your group's items * You have deep area knowledge in retail location tasks and experience working with partners in stores * You are organized and conscientious in execution * You appreciate traveling and investing time in stores to arrange execution * You flourish in complex and matrixed associations **You'll Have an Impact By...** * Driving the execution of Digital Character Client Experience drives in store conditions * Launching and scaling capacities to empower enhancements to client experiences and adaptation * Working together with Omni experiences and Store Activities groups to convey a-list client ID arrangements * Assembling profound associations with colleagues to impart progress, showing results, and acquiring purchase in from chief authority **Capabilities** * Four-year college education required * 7+ years in Tasks jobs, preferably with somewhere around 3 years of involvement with retail, store, or Omni climate * 5+ years executing new drives in a store climate * Solid and demonstrated capacity to impact inside partners * Demonstrated insight in executing effective drives * Experience with Lithe techniques and venture the board apparatuses **What We Offer** * Competitive compensation * Execution-based extra honors and other incredible advantages for a more joyful brain, body, and wallet * Medical advantages incorporate clinical, vision, and dental inclusion * Monetary advantages incorporate 401(k), stock buy, and company-paid life coverage * Taken care of time benefits incorporate PTO (counting debilitated leave), parental leave, family care depart, bereavement, jury obligation, and casting a ballot * Different advantages incorporate present moment and long haul inability, organization limits, Military Leave Pay, reception and surrogacy cost repayment, and that's just the beginning **Live Better U** * arenaflex-paid training benefit program for full-time and part-time partners in arenaflex and Sam's Club offices * Programs range from secondary school consummation to four-year college educations, including English Language Learning and short-structure endorsements * Educational cost, books, and charges are totally paid for by arenaflex **Qualification Prerequisites** * Qualification prerequisites apply to certain advantages and may rely upon your work grouping and length of business * Benefits are liable to change and might be dependent upon a particular arrangement or program terms **Apply Now** If you are a motivated and customer-centric leader with a passion for driving digital transformation in retail, we invite you to apply for this exciting opportunity. Join arenaflex's Customer Care team and help us create positive shopping experiences that exceed our customers' expectations. Apply for this job