**Experienced Full Stack Customer Experience Manager – Digital Character Client Experience**

**Join arenaflex's innovative team and revolutionize the way we understand and serve our customers!** Are you passionate about creating exceptional customer experiences and driving business growth? Do you have a knack for building strong relationships with stakeholders and a proven track record of delivering results-driven projects? If so, we want to hear from you! **About arenaflex** arenaflex is a leading retail company that is committed to providing an unparalleled shopping experience for our customers. We're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference. Our Customer Care team is at the forefront of this mission, working tirelessly to ensure that every customer interaction is a positive one. **The Client Advanced Character association** arenaflex's Client Advanced Character association is a game-changer in the retail industry. By empowering us to better understand our customers, we're able to create seamless processes, ensure security, adaptability, administrative consistency, and top-tier customer experiences. The client is at the core of everything we do at arenaflex. Our Client Advanced Character... group will enhance client centricity by extending our understanding of clients and their preferences. When we do that, we can serve them when and how they need. **The Role** We're seeking an experienced Full Stack Customer Experience Manager to join our Client Advanced Character team. As a key member of this team, you'll be responsible for driving the execution of Digital Character Client Experience drives in store conditions. You'll work closely with Omni experiences and Store Activities groups to deliver a-list client ID solutions. Your expertise will be instrumental in assembling profound associations with colleagues to share progress, show results, and gain buy-in from senior leadership. **Key Responsibilities** * Support the improvement of Character client experiences across a predetermined client experience space (e.g., store service desks, checkout) * Break down existing CX streams at various touch points * Design tests for personality catch (telephone no) * Decipher the client experience plan that would upgrade personality catch and utilization at exchange point from paper to execution plan * Foster an execution guide for select experience execution * Cooperate with item, field, and investigation groups to foster examinations * Participate in cross-functional gatherings joining forces with item and surveys and approve tests * Oversee tests in the field * Send tests in arrangement with Walmart field activities groups * Cooperate with examination to decipher results * Suggest and execute upgrades * Track progress of the examination, set up and execute announcing structure, and foster gauges to beat expected chances. **Partner Management** * Keep up with associations with Walmart groups to ensure effective execution * Catch partner needs, permitting the group to set up important business examination * Assemble and execute correspondence intends to key partners **Requirements** * Four year college education required * 7+ years in Tasks jobs, preferably with somewhere around 3 years of involvement with retail, store, or Omni climate * 5+ years executing new drives in a store climate * Solid and demonstrated capacity to impact inside partners * Demonstrated insight in executing effective drives * Experience with Lithe techniques and venture the board apparatuses **Preferred Qualifications** * Authority of cross-functional teams or undertakings * Aces, Bosses: Activities The board * Project The executives - Venture The board Proficient - Accreditation **What We Offer** * Competitive compensation * Execution-based extra honors and other incredible advantages for a more joyful brain, body, and wallet * Medical advantages incorporate clinical, vision, and dental inclusion * Monetary advantages incorporate 401(k), stock buy, and company-paid life coverage * Taken care of time benefits incorporate PTO (counting debilitated leave), parental leave, family care depart, deprivation, jury obligation, and casting a ballot * Different advantages incorporate present moment and long haul inability, organization limits, Military Leave Pay, reception and surrogacy cost repayment, and that's just the beginning. **PTO and PPTO** * You will likewise get PTO and additionally PPTO that can be utilized for excursion, debilitated leave, occasions, or different purposes. The sum you get relies upon your work order and length of business. It will meet or surpass the necessities of paid debilitated leave regulations, where relevant. **Live Better U** * Live Better U is a Walmart-paid training benefit program for full-time and part-time partners in Walmart and Sam's Club offices. Programs range from secondary school consummation to four year college educations, including English Language Learning and short-structure endorsements. Educational cost, books, and charges are totally paid for by Walmart. **Qualification Prerequisites** * Qualification prerequisites apply to certain advantages and may rely upon your work grouping and length of business. Benefits are liable to change and might be dependent upon a particular arrangement or program terms. **Apply Now!** If you're a motivated and results-driven individual who is passionate about creating exceptional customer experiences, we want to hear from you! Apply now to join arenaflex's innovative team and revolutionize the way we understand and serve our customers! Apply for this job