**Experienced Full Stack Chat Operator – Automotive Industry Customer Support**
Are you a skilled communicator with a passion for creating exceptional online experiences? Do you thrive in fast-paced environments and enjoy the challenge of turning conversations into leads? If so, we invite you to join blithequark's dynamic team as a Full Stack Chat Operator, working remotely from the comfort of your own home in Des Moines, IA. **About blithequark** blithequark is a leading provider of innovative solutions for the automotive industry, dedicated to delivering exceptional customer experiences through cutting-edge technology and expert support. Our team of passionate professionals is committed to empowering our clients to succeed in a rapidly evolving market. As a Full Stack Chat Operator, you will play a vital role in helping us achieve our mission by providing top-notch support to our clients' customers. **Position Overview** As a Full Stack Chat Operator, you will be responsible for engaging in online conversations with customers, representing our automotive dealer clients favorably. Your goal will be to turn conversations into leads that help our clients generate revenue. You will work closely with our team to provide seamless support, resolving customer inquiries and issues in a timely and professional manner. **Key Responsibilities:** * Engage in online conversations with customers via chat, email, and phone * Provide exceptional customer support, resolving inquiries and issues in a timely and professional manner * Utilize knowledge of the automotive industry to offer informed and helpful responses * Collaborate with our team to ensure seamless support and consistent customer experiences * Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction * Participate in ongoing training and development to stay up-to-date on industry trends and best practices **Requirements:** * Must live within the state of Iowa * Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse * Computer must have a minimum of 8 GB of RAM, 64-bit Operating System, and 8th Generation Intel Core (or equivalent) * Quiet, dedicated workspace free from distractions (this is a remote position) * Able to attend 4 weeks of remote training, Tuesday-Saturday between the hours of 11am-7:30pm EDT * Must be able to type at least 35 WPM, 40 and above is preferred * Gaming experience is preferred, but not required **Essential Qualifications:** * 1+ year of experience in customer-facing roles, preferably in the automotive industry * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite * Ability to work independently and as part of a team **Preferred Qualifications:** * Experience with customer relationship management (CRM) software * Knowledge of the automotive industry and its trends * Familiarity with chat software and platforms * Experience with data analysis and reporting **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to multitask and prioritize tasks effectively **Career Growth Opportunities and Learning Benefits:** * Ongoing training and development opportunities to stay up-to-date on industry trends and best practices * Opportunities for career advancement and professional growth within blithequark * Collaborative and dynamic work environment with a team of passionate professionals * Flexible work arrangements and remote work options * Competitive salary and benefits package **Work Environment and Company Culture:** * blithequark is a remote-friendly company, offering flexible work arrangements and remote work options * Our team is passionate about delivering exceptional customer experiences and is committed to empowering our clients to succeed * We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all * We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth **Compensation and Benefits:** * Competitive salary: $13 per hour * Opportunities for career advancement and professional growth within blithequark * Flexible work arrangements and remote work options * Collaborative and dynamic work environment with a team of passionate professionals * Ongoing training and development opportunities to stay up-to-date on industry trends and best practices * Competitive benefits package, including health, dental, and vision insurance, as well as 401(k) matching **How to Apply:** If you are a motivated and customer-focused individual with a passion for creating exceptional online experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job