**Experienced Full Stack Call Center Representative – Data Entry & Customer Service**

At arenaflex, we're on a mission to revolutionize the way we deliver healthcare and retail services to our communities. As a leading player in the U.S. Retail Pharmacy and U.S. Healthcare sectors, arenaflex is committed to making a positive impact on people's lives through better health. With a legacy of over 100 years, we've grown to become one of the largest retail pharmacy chains in the country, serving almost 10 million customers every day across 9,000 stores in the United States, Puerto Rico, and the U.S. Virgin Islands. We're now seeking an experienced and customer-focused Full Stack Call Center Representative to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional support to our patients and customers, handling high-volume calls, and working closely with our healthcare professionals to deliver top-notch services. **Key Responsibilities:** * Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into our suitable systems. * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. * Investigate missing prescription data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions. * Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis. * Resolve Out-of-Scope (OOS) issues by reviewing, gathering data, making recommendations, and resubmitting for processing according to individual patient needs. * Make phone calls to healthcare providers and others to acquire data, obtain supersede endorsements, or resolve OOS issues. * Provide support to pharmacists, both in-store and remotely, and identify and escalate issues to senior-level staff as necessary. * Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification. **Essential Qualifications:** * High school diploma or equivalent. * Essential level computer skills, including: + Starting and closing the computer. + Using the mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing documents. + Accessing data online. * Essential web browsing skills, including: + Opening a browser. + Typing URLs in the address bar. + Using a search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing online forms. * Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing records). * Ability to communicate effectively in writing and verbally. * 18 years old or older. **Preferred Qualifications:** * At least 1 year of pharmacy experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency. * Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction. * Middle-to-advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing records). * Familiarity with Spanish and English. **What We Offer:** * Competitive hourly rate of $25-$35. * Opportunity to work in a dynamic and growing company with a strong commitment to customer service. * Comprehensive training and development programs to enhance your skills and knowledge. * Collaborative and supportive work environment with a diverse team of professionals. * Flexible scheduling and remote work options. * Opportunities for career growth and advancement within the company. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website at [arenaflex.com]( to learn more about our company culture and values. To apply, click on the link below: Apply Now! We look forward to welcoming you to our team at arenaflex! Apply for this job