Experienced Food Service Team Leader – Customer-Focused Retail Operations and Team Management at arenaflex

Introduction to arenaflex arenaflex is a dynamic and innovative retail organization that empowers its employees to deliver exceptional customer experiences. We believe in fostering a culture of inclusivity, diversity, and growth, where our team members can thrive and develop their skills. As a leader in the retail industry, we are committed to providing our customers with a seamless and engaging shopping experience. Our Food Service Team Leader role is a critical part of our operations, and we are seeking an experienced and motivated individual to join our team. Job Overview The Food Service Team Leader is responsible for driving sales growth, managing inventory, and ensuring exceptional customer service in our food and beverage department. This role requires a strong leader who can motivate and develop a team of hourly colleagues, while also maintaining a high level of productivity and efficiency. As a Food Service Team Leader at arenaflex, you will be responsible for creating a positive and inclusive work environment, driving business results, and delivering exceptional customer experiences. Key Responsibilities Embrace sales objectives, plan and execute daily/weekly responsibilities to meet department and store sales objectives and customer engagement Work a schedule that aligns with customer and business needs (this includes early morning, evening, overnight shifts and weekends) Model customer service standards; delivering a fresh and full area during all opening hours, creating experts who share product knowledge with the customer Demonstrate a service culture that focuses on the customer service experience. Model, train and coach expectations to deliver the service standard Evaluate Food Service back of house, production areas, dining spaces and marketing spaces to ensure food safety and proper inventory levels Walk Food and Drink Standards and Food Service schedules daily to evaluate needs and assess responding to identify business gaps for follow-up Ensure proper execution on all sanitation standards and cleaning schedules Validate and follow up on specialists' progress against department agendas and schedules Lead your team to maintain and uphold all brand norms and production specifications (where applicable) Foster a productive relationship with your brand representatives (if applicable), attend scheduled in-store planning and meetings and follow up on key takeaways from their time in your store Ensure accurate in-stocks by submitting store-initiated orders according to best practices Follow proper temporary inventory management techniques to ensure accurate recording of inventory Pursue production quantity decisions with perfect timing to ensure freshness, in-stocks, sales and profit are achieved all day, every day Expect and encourage specialists to stay up-to-date on relevant trends and products Assess and recommend candidates for open positions and develop a customer-driven team Lead team onboarding and mastering and close knowledge and skill gaps through training and experiences Establish clear objectives and expectations and hold colleagues accountable to expectations Complete all brand-specific training requirements and certifications Demonstrate a culture of ethical conduct, safety and compliance; Lead team to work similarly and hold others accountable to this responsibility Lead and create a safety advocacy culture by understanding what safety means for your role and that of your team, identifying and remedying hazards, and holding team accountable to working in a safe way to help themselves and others Demonstrate a commitment to diversity, equity, and inclusion through continuous development, demonstrating inclusive behaviors, and proactively managing bias Essential Qualifications Bachelor's degree or equivalent experience High school diploma or equivalent Must be at least 18 years old or older Past retail experience preferred, but not entirely necessary Solid interest and knowledge of the food service business Lead and hold others accountable Learn and adapt to current technology needs Work independently and as part of a team Manage responsibility and prioritize tasks autonomously Welcoming and accommodating attitude Effective communication skills Preferred Qualifications Previous experience in a leadership or management role Strong knowledge of food safety and sanitation protocols Experience with inventory management and control Ability to work in a fast-paced environment and adapt to changing situations Strong problem-solving and analytical skills Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Food Service Team Leader, you will have access to comprehensive training programs, mentorship opportunities, and career advancement possibilities. We believe in promoting from within and providing our employees with the tools and resources they need to succeed in their careers. Work Environment and Culture arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We believe in creating a positive and supportive work culture that encourages collaboration, creativity, and growth. As a Food Service Team Leader, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business results. Compensation and Benefits arenaflex offers a competitive compensation and benefits package, including a salary range of $20 - $30 per hour, depending on experience. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. As a Food Service Team Leader, you will be eligible for bonuses and incentives based on performance and business results. Conclusion If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for the Food Service Team Leader role at arenaflex. This is a unique opportunity to join a dynamic and innovative retail organization and contribute to the growth and success of our food and beverage department. As a Food Service Team Leader, you will have the opportunity to develop your skills, advance your career, and deliver exceptional customer experiences. Apply now to join our team and start your journey with arenaflex! Apply for this job