**Experienced Field Service Manager - Remote Customer Support at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer service and operational excellence? Do you have a proven track record of leading high-performing teams and fostering a culture of trust, respect, and excellence? If so, we invite you to join blithequark, a world-renowned leader in the airline industry, as an Experienced Field Service Manager in our Remote Customer Support team. **About blithequark** blithequark is a global airline that has been a symbol of excellence and innovation in the industry for over 90 years. With a rich history dating back to 1924, we operate an extensive network of domestic and international flights, serving destinations across six continents. Our commitment to delivering exceptional customer service, operational excellence, and a culture of safety and well-being has earned us a reputation as one of the world's largest and most respected airlines. **About the Role** As an Experienced Field Service Manager in our Remote Customer Support team, you will play a critical role in leading, mentoring, and developing high-performing teams of Airline stewards, ensuring the delivery of exceptional customer service and operational excellence. Your key responsibilities will include: * Building positive relationships with leaders and Airline stewards to maintain workforce engagement, commitment, and flexibility. * Performance-based management of large teams of Airline stewards on KPIs such as security, reliability, customer satisfaction, and financials. * Promoting a culture of safety, health, and well-being, and ensuring compliance with safety protocols and procedures. * Addressing Quality Assurance issues, such as uniform compliance and overall performance. * Collaborating with base support staff, various departments, and internal/external partners to drive continuous improvement. * Participating in leadership flying programs and supporting the Airline steward team. * Proactively responding to and following up on time-sensitive matters and competing priorities. * Providing essential support to Airline stewards before, during, and after flights. * Acting as a liaison and support for assigned projects within the base and/or department. * Communicating regularly with remote Airline steward workforce. **What You'll Need to Succeed** To be considered for this role, you will need to possess the following essential qualifications: * The ability to handle multiple and shifting priorities in a fast-paced and constantly evolving environment. * The capacity to handle confidential information with professionalism, caution, and discretion. * Proven consistent problem-solving skills in a high-pressure, time-sensitive environment. * Experience in training and delivering feedback for developmental purposes. * Strong written and verbal communication skills, as well as strong organizational and time management skills. * Proficiency in the use of standard Microsoft Office applications. * The ability to complete initial Airline steward training and maintain qualifications. In addition to these essential qualifications, the following preferred capabilities will give you a competitive edge: * Two years of experience in In-Flight Administration, three years of blithequark experience, and/or external supervisory experience. * A four-year college education. * Working knowledge of internal blithequark-specific applications. **Why You'll Love blithequark** At blithequark, our culture is rooted in a shared commitment to living our values - Care, Integrity, Flexibility, Employee Service, and Teamwork - every day, in everything we do. As a blithequark employee, you will enjoy a range of benefits and perks, including: * A competitive compensation package, industry-leading profit-sharing program, and performance incentives. * A 401(k) plan with generous company contributions up to 9%. * Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. * Family care support through fertility support, surrogacy, and adoption assistance, lactation support, backed-up care, and programs that help with family needs at all stages. * Holistic Well-being programs to support physical, emotional, social, and financial well-being. * Domestic and International space-available flight benefits for employees and eligible family members. * Global connections to participate in community service and creative endeavors focused on sustainability and reducing our carbon footprint. * Recognition rewards and grants through the Relentless Together platform. * Business Resource Groups designed to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. * Access to over 500 discounts, special savings, and voluntary benefits through blithequark Perks. **Take the Next Step** Are you ready for this challenge? If you're a motivated and experienced professional looking to take your career to new heights, we encourage you to apply for this exciting opportunity. As a Field Service Manager with blithequark, you will play a critical role in driving the success of our customer support team and contributing to the growth and development of our organization. To learn more about this role and to submit your application, please click the link below. We look forward to discussing how you can become a vital part of our success story. Apply for this job Apply for this job