Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to driving innovation, creativity, and impact in the world, and we are looking for like-minded individuals to join our mission. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for our Fiber Customer Support Analyst role. About the Role As a Fiber Customer Support Analyst at arenaflex, you will be the face of our company, providing exceptional technical support and customer service to our valued customers. You will join a dynamic tech support team in a call center environment, where you will help our customers with their voice, data, and video services. Your primary responsibility will be to troubleshoot issues in hardware, software, applications, networks, or devices and answer customer tech questions. If you thrive in fast-paced environments and enjoy helping others connect to the digital world, this role is perfect for you. Key Responsibilities Answering incoming calls from customers with order inquiries and/or trouble reports Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network Performing analysis and isolation of trouble conditions and creating and sorting trouble reports Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business What We're Looking For We are seeking individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have a related Associate Degree or 2+ years of relevant experience, that's a plus. Technical support call center experience is also desirable. Essential Qualifications Dedication to customer service excellence Amazing communication skills Positive, professional attitude Ability to thrive in a fast-paced work environment Enjoy helping customers connect to the digital world Preferred Qualifications Related Associate Degree or 2+ years of relevant experience Technical support call center experience Skills and Competencies To succeed in this role, you should possess excellent communication and problem-solving skills, with the ability to work in a team environment. You should be proficient in using computer and internet applications, with a strong understanding of communication and networking components. If you are a self-motivated individual with a passion for delivering exceptional customer service, we encourage you to apply. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our employees have access to a range of benefits, including health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Work Environment and Company Culture Our work environment is dynamic, innovative, and collaborative. We believe in empowering our employees to be their best selves, and we foster a culture of inclusivity, diversity, and belonging. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in our communities. If you are looking for a company that values its employees and is dedicated to making a difference, arenaflex is the perfect place for you. Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $670.00 to $1,774.50 weekly, depending on your location and confirmed job-related skills and experience. Our employees also have access to a range of perks and benefits, including health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Conclusion If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for our Fiber Customer Support Analyst role. At arenaflex, we are committed to empowering our employees to be their best selves, and we foster a culture of inclusivity, diversity, and belonging. Join our team today and be part of a dynamic and innovative company that is dedicated to making a positive impact in the world. Apply for this job