Experienced Evening Shift Customer Support Representative for Shareholder Communications – Remote Opportunity with arenaflex

Introduction to arenaflex and the Role arenaflex is a leading partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With a strong presence across North America, Europe, and Asia, we work with progressive leaders to drive change. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we are committed to delivering exceptional results. We are now seeking an experienced and skilled Evening Shift Customer Support Representative to join our team, working on behalf of internal clients to provide top-notch shareholder communications support. Job Overview In this critical role, you will be responsible for making outbound and taking inbound calls regarding shareholder communications for public companies. Your primary focus will be on providing accurate and timely information to customers, ensuring they have the most up-to-date details to make informed decisions. This will involve speaking with customers, updating them on any inaccuracies in the information they have received, and directing them to the correct voting channels. Your excellent communication skills and ability to work in a fast-paced environment will be essential in getting the message out to customers and ensuring they understand the correct course of action. Key Responsibilities Make outbound and take inbound calls regarding shareholder communications for public companies on behalf of internal clients Respond to customer inquiries via phone and email, providing accurate and timely information Update customers on any inaccuracies in the information they have received and direct them to the correct voting channels Clearly communicate the message to customers, ensuring they understand the correct course of action Work collaboratively with internal teams to ensure seamless communication and resolve customer issues efficiently Meet and exceed performance metrics, including call quality, customer satisfaction, and productivity standards Qualifications and Requirements To be successful in this role, you will need to have a strong background in customer service and data entry, with a minimum of 6 months of experience. You should have a good speaking voice, excellent grammar and English speaking skills, and the ability to read and correct grammar/English speaking. Additionally, you will need to have a reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 10 Mbps. Essential Qualifications 6 months+ years of customer service and data entry experience Good speaking voice and excellent communication skills Ability to read and correct grammar/English speaking Reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 10 Mbps Ability to work in a fast-paced environment and meet performance metrics Preferred Qualifications Previous experience in a call center or customer support environment Knowledge of shareholder communications and voting processes Experience working with internal clients and collaborating with cross-functional teams Strong problem-solving and analytical skills Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and meet performance metrics Collaborative and team-oriented mindset Adaptability and flexibility in a changing environment Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure your success in the role Ongoing training and coaching to enhance your skills and knowledge Opportunities for career advancement and professional growth Access to a range of learning resources and development tools Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, committed to diversity and equal opportunities. We believe in fostering a culture of collaboration, innovation, and excellence, and we are proud to be an equal opportunity employer. As a remote employee, you will be part of a distributed team, working collaboratively with colleagues across different locations. You will have the flexibility to work from the comfort of your own home, with the support of our virtual tools and technology. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a range of perks and benefits, such as: Competitive hourly rate Opportunities for overtime and bonuses Comprehensive benefits package, including health, dental, and vision insurance 401(k) matching and retirement savings plan Flexible working hours and remote work arrangements Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. As an Evening Shift Customer Support Representative with arenaflex, you will be part of a dynamic team, working on behalf of internal clients to provide top-notch shareholder communications support. With a range of training and development opportunities, a competitive compensation package, and a flexible working environment, this is an opportunity not to be missed. Apply now to join our team and take the first step in your career with arenaflex. 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