Experienced Employee Assistance Program Worklife Customer Support Associate – Delivering Compassionate Support and Resources to Members

Introduction to blithequark At blithequark, we are dedicated to building a world of health and wellness around every individual, surrounded by a team of passionate and purpose-driven colleagues who are transforming the healthcare landscape. As a leading health solutions company, we reach millions of people through our local presence, digital channels, and a vast network of dedicated professionals – caring for individuals where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. With heart and dedication, we strive to make a positive impact on the lives of our members and the communities we serve. Job Overview We are seeking an experienced and compassionate Employee Assistance Program Worklife Customer Support Associate to join our team at blithequark. In this role, you will coordinate Worklife, employee assistance, and management consultant resources, reviewing members' needs and communicating information regarding relevant services and resources. You will also administer policies and procedures for the Employee Assistance Program Worklife area, supporting organizational objectives and ensuring the delivery of high-quality support to our members. Key Responsibilities Execute routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. Follow area protocols, standards, and policies to provide effective and timely support to members. Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case. Respond to member inquiries about services, requests, and resources for life skills, providing empathetic and patient support. Maintain accurate and complete internal documentation of required information, meeting risk management and regulatory requirements. Takes direction to execute techniques, processes, and responsibilities, ensuring the delivery of high-quality support to members. Qualifications and Requirements To be successful in this role, you will need to possess the following qualifications and skills: Essential Qualifications 1+ year of experience with customer service in a call center environment. 1+ year of experience in a social, psychological, or human service field providing client support. Basic computer knowledge, including Microsoft Office Suite, Word, Excel, Teams, and other relevant software applications. High school diploma or GED. Preferred Qualifications 1+ year of experience in behavioral health, with a deep understanding of the complexities and challenges faced by individuals and families. Working knowledge of problem-solving and decision-making skills, with the ability to think critically and creatively. Strong communication and interpersonal skills, with the ability to build rapport with members and provide empathetic support. Excellent organization and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Demonstrated ability to display empathy and patience in member-facing conversations, with a commitment to delivering compassionate and supportive care. Bachelor's degree in a related field, such as social work, psychology, or human services. Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our colleagues, providing opportunities for professional development, education, and advancement. As an Employee Assistance Program Worklife Customer Support Associate, you will have access to a range of training and development programs, including: Comprehensive onboarding and training programs to ensure your success in the role. Ongoing coaching and mentoring to support your professional growth and development. Opportunities for advancement and career progression within the company. Access to education and training programs, including workshops, conferences, and online courses. Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive workplace culture, where every colleague feels valued and supported. We believe in fostering a positive and respectful work environment, where colleagues can thrive and grow. As an Employee Assistance Program Worklife Customer Support Associate, you will be part of a dynamic and supportive team, working together to deliver high-quality support to our members. Compensation and Benefits We offer a competitive compensation package, including a base hourly rate or base annual full-time salary, as well as a range of benefits and perks, including: Affordable medical plan options, a 401(k) plan, and an employee stock purchase plan. No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. Conclusion If you are a compassionate and dedicated professional, passionate about delivering high-quality support to individuals and families, we encourage you to apply for the Employee Assistance Program Worklife Customer Support Associate role at blithequark. With a commitment to our colleagues and the communities we serve, we are dedicated to building a world of health and wellness, where every individual can thrive. Join our team and be part of a dynamic and supportive environment, where you can grow and develop as a professional, while making a positive impact on the lives of our members. Apply for this job