**Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service in a Dynamic Healthcare Environment**

Are you passionate about helping others and delivering exceptional customer service in a fast-paced environment? Do you thrive in a role that requires strong communication skills, empathy, and a commitment to promoting the well-being of others? If so, we invite you to join blithequark, a leading healthcare company, as an EAP Worklife Customer Support Associate. In this exciting opportunity, you will play a vital role in supporting our employees and customers, ensuring their satisfaction, and promoting the well-being of our community. **About blithequark** At blithequark, we are dedicated to transforming the healthcare experience through innovative solutions, exceptional service, and a deep commitment to our employees and customers. As a leading healthcare company, we value diversity, inclusivity, and the well-being of our community. Our team is passionate about making a positive impact, and we are seeking like-minded individuals to join our dynamic and growing organization. **Key Responsibilities** As an EAP Worklife Customer Support Associate, you will be responsible for: * Greeting and welcoming EAP Worklife customers in a friendly and professional manner, setting the tone for exceptional service and support. * Responding to customer inquiries and concerns promptly and accurately, ensuring their satisfaction and promoting the well-being of our employees. * Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program, to provide informed and effective support. * Providing excellent customer service and ensuring customer satisfaction through various channels, such as phone, email, and chat. * Identifying and resolving customer issues in a timely manner, demonstrating a proactive and solution-focused approach. * Collaborating with other team members to ensure efficient and effective customer service, promoting a culture of teamwork and collaboration. * Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services, ensuring our customers receive the most up-to-date information and support. * Documenting and maintaining accurate records of customer interactions and inquiries, ensuring compliance with company standards and guidelines. * Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program, demonstrating a commitment to employee well-being and success. * Adhering to company standards and guidelines for customer service and confidentiality, upholding the highest standards of professionalism and integrity. * Continuously seeking opportunities for improvement in customer service processes and procedures, driving innovation and excellence in our customer support services. * Participating in training and development programs to enhance knowledge and skills, staying up-to-date with industry trends and best practices. **Essential Qualifications** To succeed in this role, you will need: * A high school diploma or equivalent, with a strong focus on customer service and communication skills. * 1-2 years of experience in a customer-facing role, preferably in a healthcare or related industry. * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues in a timely manner. * Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly. * A strong commitment to customer service and satisfaction, with a focus on delivering exceptional experiences and outcomes. **Preferred Qualifications** While not required, the following qualifications would be an asset in this role: * A degree in a related field, such as business, communications, or psychology. * Experience working in a healthcare or related industry, with a strong understanding of EAP Worklife services and policies. * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP). * Fluency in multiple languages, with the ability to communicate effectively with customers from diverse backgrounds. **Skills and Competencies** To succeed in this role, you will need to demonstrate the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues in a timely manner. * Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly. * A strong commitment to customer service and satisfaction, with a focus on delivering exceptional experiences and outcomes. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong attention to detail, with the ability to maintain accurate records and documentation. * Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service and support. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As an EAP Worklife Customer Support Associate, you will have access to: * Ongoing training and development programs, with a focus on customer service, communication, and problem-solving skills. * Opportunities for career advancement, with a focus on promoting from within and developing leadership skills. * A dynamic and supportive work environment, with a focus on collaboration, innovation, and excellence. * A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays. * A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all employees. **Work Environment and Company Culture** At blithequark, we are proud of our dynamic and supportive work environment, which is built on a foundation of collaboration, innovation, and excellence. As an EAP Worklife Customer Support Associate, you will be part of a team that is passionate about delivering exceptional customer service and support, while promoting the well-being of our employees and customers. Our company culture is built on a set of core values, including: * Customer Focus: We are committed to delivering exceptional customer service and support, with a focus on meeting and exceeding customer expectations. * Collaboration: We believe in the power of teamwork and collaboration, with a focus on working together to achieve common goals and objectives. * Innovation: We are committed to innovation and excellence, with a focus on staying ahead of the curve and delivering cutting-edge solutions and services. * Integrity: We are committed to integrity and ethics, with a focus on upholding the highest standards of professionalism and integrity in all that we do. **Compensation, Perks, and Benefits** As an EAP Worklife Customer Support Associate, you will be eligible for a comprehensive benefits package, including: * Health, dental, and vision insurance * Paid time off and holidays * 401(k) retirement plan with company match * Employee assistance program (EAP) * Flexible work arrangements, including remote work options * Access to ongoing training and development programs * Opportunities for career advancement and growth **Conclusion** If you are passionate about delivering exceptional customer service and support, while promoting the well-being of our employees and customers, we invite you to join blithequark as an EAP Worklife Customer Support Associate. In this exciting opportunity, you will have the chance to make a positive impact, while developing your skills and competencies in a dynamic and supportive work environment. Apply today to join our team and start your journey with blithequark! Apply for this job