Experienced E-commerce Social Media and Customer Service Associate – Enhancing Online Presence and Delivering Exceptional Customer Experiences for blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a professional, collaborative, and creative team dedicated to providing premium products and unrivaled customer experiences to the blithequark community. Our mission is to help blithequark enthusiasts discover more fun and possibilities with blithequark models by offering top-notch accessories and support. We are passionate about fostering a dynamic and inclusive work environment that encourages creativity, innovation, and growth. As we continue to expand our online presence, we are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to join our team. About the Role We are looking for a highly motivated and creative individual to contribute to our online presence and ensure exceptional customer experiences. As an E-commerce Social Media Associate, you will play a vital role in executing social media strategies, collaborating with the customer service team, and addressing customer inquiries and concerns. This role is perfect for someone who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. Key Responsibilities Social Media: Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. Assist in scheduling and posting content using social media management tools. Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. Customer Service Support: Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. Maintain a solid understanding of products, services, and company policies to accurately assist customers. Collaboration and Reporting: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. Assist in compiling and organizing data for regular social media and customer service reports. Requirements and Qualifications To be successful in this role, you should have: A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience). Prior experience or internship in social media management and customer service is a plus. Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. Familiarity with social media platforms and an understanding of their unique features and audience preferences. Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. Adaptability and willingness to learn new tools and technologies. Creative mindset with an interest in staying informed about social media trends. Proficiency in graphic design tools and content creation platforms is advantageous. What We Offer At blithequark, we offer a competitive compensation package, including: A hourly rate of $20.00 - $24.00 per hour. Opportunity to gain experience in both social media management and customer service. Exposure to a dynamic and collaborative work environment. Potential for career growth within the organization. Health and wellness benefits. Flexible schedule and paid time off. Our Work Environment Our modern office setting is designed to foster creativity, collaboration, and productivity. We provide food and beverages to keep you energized throughout the day. Our team is passionate about what we do, and we are committed to creating a positive and inclusive work environment that encourages growth and development. How to Apply If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. Conclusion Join our team at blithequark and be a part of a dynamic and collaborative work environment that is dedicated to delivering exceptional customer experiences. As an E-commerce Social Media Associate and Customer Service Support, you will play a vital role in shaping our online presence and contributing to the growth and success of our organization. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job