Experienced Distribution Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with arenaflex Clients

Introduction to arenaflex arenaflex is a leading organization dedicated to providing top-notch services and products to its clients. As a key player in the industry, we strive to maintain the highest standards of customer satisfaction, ensuring that every interaction with our company is a positive and memorable experience. To achieve this goal, we are seeking an experienced and skilled Distribution Customer Service Representative to join our team. If you have a passion for delivering exceptional support, building strong relationships, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Overview The Distribution Customer Service Representative is responsible for carrying out all customer service activities, including responding to inquiries, processing orders and receipts, and handling complaints in a prompt, courteous, and effective manner. As the primary point of contact for our clients, you will play a vital role in ensuring that their needs are met, and their expectations are exceeded. Your excellent communication skills, both written and verbal, will enable you to build strong relationships with our clients, providing them with personalized support and resolving any issues that may arise. Key Responsibilities Interact with customers in a professional and courteous manner, responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, and other related topics. Process and input all customer orders, ensuring accuracy and attention to detail. Produce stock reports to check for product availability, and coordinate special and last-minute shipping requests with the Traffic and Operations Departments as needed. Provide follow-up with other departments to ensure that service standards are being met, and communicate customer feedback to management, including any signs of dissatisfaction. Act as a liaison between the warehouse and the customer in administration of the accounts, and between the office and customers regarding invoicing and credit changes. Maintain accurate and up-to-date records, including damage records, backorder logs, and procedure manuals. Perform other clerical duties as directed by the Customer Service Supervisor or Office Manager, including answering and routing telephone calls, greeting visitors, and scheduling appointments. Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent required. Strong computer knowledge, including MS Office applications, and familiarity with shipping software systems, such as UPS and Federal Express. Basic typing skills and familiarity with 10-key. Excellent oral and written communication skills, with the ability to communicate effectively with clients, colleagues, and management. Excellent customer service skills, with a strong focus on building relationships and resolving issues in a professional and courteous manner. Ability to work in varying facility conditions, and availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed. Preferred qualifications include experience in a customer-facing role, knowledge of inventory management systems, and a strong understanding of logistics and distribution operations. Skills and Competencies To excel in this position, you will need to possess the following skills and competencies: Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and effective manner. Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong attention to detail, with a focus on accuracy and quality in all aspects of work. Ability to work in a fast-paced environment, with a strong sense of urgency and a focus on meeting deadlines. Strong team player, with a willingness to collaborate with colleagues and management to achieve common goals. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Distribution Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, designed to ensure a smooth transition into the role. Ongoing training and development programs, focused on building skills and knowledge in areas such as customer service, logistics, and inventory management. Opportunities for career advancement, with a focus on promoting from within and developing future leaders. Access to a range of resources and tools, including industry-leading software and technology. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace where employees feel valued, supported, and empowered to succeed. As a Distribution Customer Service Representative, you will be part of a dynamic and fast-paced team, working together to achieve common goals and deliver exceptional results. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a base hourly rate of $20.00 per hour. In addition to this, you will be eligible for a range of benefits, including: Robust benefit program, including medical, dental, vision, prescription drug coverage, and 401k plan. Wellness program, designed to promote health and wellbeing in the workplace. Life insurance, paid time off, and paid parental leave. Opportunities for career advancement and professional growth. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and building strong relationships, we encourage you to apply for this exciting opportunity. As a Distribution Customer Service Representative with arenaflex, you will be part of a dynamic and fast-paced team, working together to achieve common goals and deliver exceptional results. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today to join our team and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job