Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for blithequark (Remote/Virtual)

Introduction to blithequark and the Industry At blithequark, we are pioneering the future of customer experience through the innovative use of artificial intelligence, particularly in conversational AI and live chat support. Our mission is to deliver hyper-customized experiences to our customers, setting a new standard in the industry. The Talk Abilities group at blithequark is at the forefront of this revolution, leveraging emerging AI technology to transform how we understand, engage, and serve our customers. As a key player in this group, you will be part of a dynamic team that is shaping the future of customer interaction. Job Overview We are seeking an exceptional Partner Product Director to join our Automation Development team, focusing on the development and implementation of cutting-edge live chat automation capabilities. This role is crucial in defining our conversational AI customer servicing products and requires a deep understanding of customer needs, market trends, and technical capabilities. As a Partner Product Director, you will lead the acquisition and integration of continuous product discovery efforts, define product requirements that enhance customer experience, and collaborate with cross-functional teams to deliver products that balance short-term improvements with long-term investments. Key Responsibilities Lead the obtaining and integration of continuous product discovery efforts and define product requirements that give opportunities to lift the customer experience. Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities. Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments. Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design. Lead customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience. Analyze performance metrics that indicate the health of the product and plan clear data-informed product recommendations accordingly. Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value. Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience. Essential and Preferred Qualifications To excel in this role, you should have a Bachelor's degree in Business, Computer Science, Engineering, or a related field. A strong passion for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action are essential. You should be excited about excellent products and services, able to empathize with customers, and skilled at articulating product functionality. Skills and Competencies A proven self-starter with the capacity to manage multiple priorities and tasks. Solid written and verbal communication skills, as demonstrated by your ability to convey new and complex details with brevity and clarity. A forward-looking "growth mindset" with an emphasis on technology trends and emerging industry/space best practices. Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Excellent collaboration and teamwork skills, with experience working in cross-functional teams. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Partner Product Director, you will have access to a wide range of training and development opportunities, including mentorship programs, workshops, and conferences. You will be part of a dynamic and innovative team that is shaping the future of customer experience, and you will have the opportunity to work on cutting-edge projects that will challenge you and help you grow professionally. Work Environment and Company Culture blithequark offers a unique and supportive work environment that encourages collaboration, innovation, and creativity. We believe in fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and empowered to contribute. Our employees are our greatest asset, and we are committed to providing them with the support and resources they need to thrive. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a salary range of $20-30 per hour, depending on experience. We also offer a range of benefits, including serious base compensations, extra motivations, 6% Organization Match on retirement savings plan, free financial coaching and financial wellness support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible work arrangements and schedules with hybrid and virtual options, and 20+ weeks paid parental leave for all parents. Additionally, we offer free access to global on-site health centers, free and confidential counseling support, and career advancement and training opportunities. Conclusion If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Partner Product Director at blithequark, you will be part of a dynamic team that is shaping the future of customer interaction. You will have the opportunity to work on cutting-edge projects, develop your skills and expertise, and contribute to the growth and success of our company. Don't miss this chance to join our team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job