Experienced Digital Product Management Leader - Customer Activation and Engagement Strategist

Welcome to blithequark: Where Innovation Meets Opportunity At blithequark, we believe that with the right support, people and businesses can achieve remarkable things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive. Our benefits, programs, and flexible work arrangements are designed to support you personally and professionally, helping you create a career journey that is unique and meaningful to you. About Our Team We are a team of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. Our Digital Customer Activation team is at the forefront of this effort, driving the registration and card activation experience for customers in web and managing enterprise services supporting Mobile App. As a Product Manager for this team, you will play a critical role in shaping the future of our customer engagement strategies and leading the development of innovative digital products that delight our customers. Job Summary We are seeking an experienced Digital Product Management Leader to join our team as a Manager of Digital Product Management - Customer Activation. In this role, you will be responsible for driving the registration and card activation experience for customers in web, alongside managing enterprise services supporting Mobile App. You will define the product vision, strategy, roadmap, and growth opportunities to modernize the card activation experience for Web, assess value, develop use cases, and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy. Key Responsibilities Define the product vision, strategy, roadmap, and growth opportunities to modernize the card activation experience for Web Assess value, develop use cases, and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy Work closely with partners (particularly mobile app) and colleagues to create and maintain a feature backlog and support newer activation capabilities and experience Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas Keep up to date with industry, competitor, Agile/SAFe methodologies, and new trends Define, collect, and report on metrics that are clear and concise and able to articulate the impact of decisions Ability to shape product programs and their KPIs Managing the product life cycle to tactical execution Lead outcomes related to foundation and enablement Requirements To be successful in this role, you will need: 3+ years of experience as a product owner or manager within a user-centric, digital product development team Qualitative and quantitative customer research experience Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions Highly organized - you are great at research and documenting your learnings Loves dealing with fast pace and changing needs The ability to set a high bar for your team and empower them to achieve great results A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users' problems In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos Excellent written and verbal communication skills Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) What We Offer At blithequark, we offer a competitive salary range of $90,000.00 to $165,000.00 annually, plus bonus and benefits. Our benefits package includes: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Career Growth and Development At blithequark, we are committed to helping you grow and develop your career. You will have access to training and development opportunities, mentorship, and career coaching to help you achieve your goals. Our flexible work arrangements and hybrid work model also provide you with the flexibility to balance your work and personal life. Our Culture At blithequark, we value diversity, equity, and inclusion. We believe that everyone deserves to be seen, heard, and feel like they belong. Our culture is built on a foundation of respect, empathy, and open communication. We are committed to creating a workplace where everyone can thrive and reach their full potential. How to Apply If you are a motivated and experienced digital product management professional looking for a new challenge, please submit your application to join our team. We can't wait to hear from you! Conclusion At blithequark, we are committed to backing our customers, communities, and each other. We believe that with the right support, people and businesses can achieve remarkable things. If you are passionate about delivering exceptional customer experiences and driving business growth through innovative digital products, we want to hear from you. Join our team today and become part of a dynamic and inclusive community of colleagues who are shaping the future of customer engagement. Apply for this job