**Experienced Data Analyst – Customer Success Strategy at blithequark**

Are you a data-driven professional with a passion for customer success? Do you thrive in fast-paced environments where you can leverage your analytical skills to drive business growth and customer retention? If so, we invite you to join our dynamic Customer Success Strategy & Automation Team at blithequark, where you'll play a pivotal role in shaping our customer experience and driving business success. **About blithequark** blithequark is a leading provider of customer experience solutions, empowering businesses to deliver exceptional service and drive customer loyalty. Our software is built to bring a sense of calm to the chaotic world of customer service, and we're proud to power billions of conversations with brands you know and love. At blithequark, we believe in fostering a culture of innovation, inclusivity, and collaboration, where our people can thrive and grow. **The Role** As an Experienced Data Analyst – Customer Success Strategy at blithequark, you'll be responsible for turning complex customer data into actionable insights that drive retention, product adoption, and expansion. You'll be a strategic partner to our Customer Success leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately lead to more successful customers. **Key Responsibilities** • Analyze customer data, including health scores, product usage, support trends, and CS engagement data to identify key trends and insights • Build dashboards and reports to track key metrics related to customer success, adoption, retention, and risk • Partner with CS leadership to define success metrics and provide insight into their book of business and team performance • Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity • Provide retrospective analysis on churned customers to inform blithequark's retention strategy • Support segmentation, headcount planning, and coverage model analysis • Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams • Translate business questions into actionable reporting and dashboards **Qualifications** • 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment • Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred) • Understanding of customer success, retention, and post-sales engagement models • Strong business acumen and ability to tie analysis to strategic impact • Experience working with cross-functional stakeholders, including CS, Sales, and Product • Strong communication skills – ability to explain data insights to non-technical audiences • Experience working as an analyst supporting Customer Success preferred • Experience working with Gainsight, Salesforce, or Snowflake preferred **What We Offer** • A high-impact role at the intersection of technology and customer value, where you'll directly enable our Customer Success team to engage smarter, faster, and more proactively • A dynamic and inclusive work environment, where you'll have the opportunity to collaborate with a talented team of professionals • A comprehensive compensation package, including a competitive annualized base salary range of $113,000.00-$169,000.00, and eligibility for bonus, benefits, or related incentives • Opportunities for career growth and professional development, including training and mentorship programs • A hybrid work environment, where you'll have the flexibility to work remotely for part of the week and connect with colleagues in person at one of our many blithequark offices around the world **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and driving business success. We're committed to fostering a culture of innovation, inclusivity, and collaboration, where our people can thrive and grow. If you're a data-driven professional with a passion for customer success, we invite you to join our team and be part of something amazing. **How to Apply** If you're ready to take your career to the next level and join a dynamic team of professionals, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at blithequark are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. **Accommodations for Applicants with Disabilities** blithequark endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. Apply for this job