**Experienced Customer Training Instructor II – Retailer Development and Support**

Are you a skilled trainer with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a global leader in lottery solutions, as a temporary Customer Training Instructor II. In this exciting role, you will play a vital part in maintaining our strong relationships with retailers across Colorado, ensuring they have the skills and knowledge needed to provide top-notch service to our customers. **About blithequark** As a premier pure play global lottery company, blithequark is dedicated to delivering secure technology and comprehensive solutions that meet the evolving needs of our customers. With a well-established local presence and a reputation for integrity and responsibility, we are trusted partners to governments and regulators around the world. Our innovative approach and commitment to excellence have earned us a reputation as a leader in the industry, and we are proud to have a talented team of over 6,000 employees who share our vision. **Responsibilities** As a Customer Training Instructor II, you will be responsible for maintaining a strong relationship with our retailers in Colorado, providing them with the training and support they need to succeed. Your key responsibilities will include: * Conducting weekly training classes and periodic refresher classes to ensure retailers have the skills and knowledge needed to provide excellent customer service * Delivering train-the-trainer sessions, updating training materials, and training retailers to ensure they are equipped to handle customer inquiries and issues * Monitoring retailers' training to ensure that training standards are maintained and providing feedback and support as needed * Scheduling, confirming, and communicating with retailers, as well as following up with them to ensure they are meeting their training goals * Instructing retailers in both classroom lectures and in-store trainings, providing them with the skills and knowledge needed to provide exceptional customer service * Visiting assigned retailers on a routine basis to clean Lottery terminals, deliver supplies and promotional inserts, and ensure that they have the necessary supplies and equipment to operate effectively * Acting as a point-of-contact for assigned Lottery sales representatives, providing them with support and guidance as needed * Following up on all installs and changes of ownership to ensure a smooth transition and minimal disruption to our retailers * Organizing and participating in Lottery promotions, fairs, and events to engage with our retailers and promote our products * Serving as a liaison between blithequark, lottery officials, and retailers to provide effective and satisfactory customer service * Coordinating all activities and monitoring field activities for assigned regions to ensure that our retailers are meeting their training goals and providing excellent customer service * Participating in projects as assigned, including developing and coordinating field materials to support our retailers in the retail environment * Serving as a point person for all projects, including attending project team meetings, updating timelines, developing schedules, training materials, and written marketing materials **Qualifications** To be successful in this role, you will need: * Experience with in-person classroom training, with customer product or virtual webinar training experience being beneficial but not required * The ability to build strong, supportive customer relationships and explain technical concepts in simple terms to a diverse audience * Strong people skills, with the ability to deal with conflict and urgent problem-solving * The ability to work collaboratively with strong personalities and train groups of 3-20 people * A clean driving record, as a company car will be provided for business use **Keys to Success** To excel in this role, you will need to possess the following skills and competencies: * Building collaborative relationships * Decision-making * Drive results * Fostering innovation * Personal energy * Self-leadership **Compensation and Benefits** As a valued member of the blithequark team, you can expect a competitive compensation package, including: * A base salary range of $40,887 - $115,000, with the actual pay offered may be higher or lower based on factors such as background, skills, experience, and work location * Commission payments for sales roles and discretionary bonuses for other roles * A 401(k) Savings Plan with Company contributions * Health, dental, and vision insurance * Life, accident, and disability insurance * Tuition reimbursement * Paid time off * Wellness programs * Identity theft insurance **Information Security** As a blithequark employee, you will play a critical role in maintaining the security of our systems and data. You will be required to complete annual training and adhere to our information security policies and procedures. **How to Apply** If you are a motivated and experienced trainer with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com]( to learn more about our company and submit your application. Apply for this job