Experienced Customer Support Specialist – Remote Part-time Opportunity for Excellent Communicators in the Pool Service Industry

Introduction to blithequark At blithequark, we are revolutionizing the pool service industry with a professional approach that sets a new standard for customer satisfaction. Our team of dedicated professionals, including our pool technicians or 'Scouts,' are committed to providing reliable and trustworthy services that exceed our customers' expectations. As a customer-centric organization, we believe in building strong relationships with our clients, and we are now seeking an experienced Customer Support Specialist to join our team on a part-time basis. Job Overview We are looking for a highly skilled and enthusiastic Customer Support Specialist to assist our existing and new customers with inquiries about our pool services. As a key member of our customer support team, you will be responsible for resolving customer queries, engaging with new and existing customers on our services, and overseeing route optimization for our technicians. Your excellent communication skills and ability to earn our customers' trust will be essential in establishing our reputation as a company that offers exceptional pool services. Key Responsibilities Respond to customer queries in a timely and accurate manner via phone, email, or chat, ensuring that all customer interactions are handled professionally and efficiently. Identify customer needs and help customers determine the best solution for their pool service requirements, providing personalized support and guidance whenever needed. Analyze and report product malfunctions, testing different scenarios or impersonating users to resolve technical issues promptly and effectively. Update our internal CRM system with information about technical issues and useful discussions with customers, ensuring that all customer data is accurate and up-to-date. Monitor customer complaints on social media and reach out to provide assistance, demonstrating our commitment to customer satisfaction and resolving issues promptly. Inform customers about new offers or services, promoting our products and services to existing and potential customers. Follow up with customers to ensure that their pool technical issues are resolved, providing ongoing support and ensuring customer satisfaction. Gather customer feedback and share it with our technician teams, using this feedback to improve our services and enhance the customer experience. Oversee route optimization for our technicians, ensuring that our services are delivered efficiently and effectively. Requirements and Qualifications To be successful in this role, you should have experience as a Customer Support Specialist or in a similar customer service role. Familiarity with the pool industry is a plus, but not essential. You should have a good understanding of how CRM systems work and excellent communication and problem-solving skills. Multi-tasking abilities and patience when handling challenging customers and situations are also essential. Essential Qualifications Experience as a Customer Support Specialist or in a similar customer service role. Familiarity with the pool industry (desirable but not essential). Understanding of how CRM systems work. Excellent communication and problem-solving skills. Multi-tasking abilities. Patience when handling challenging customers and situations. Preferred Qualifications Previous experience in a remote customer support role. Knowledge of pool services and products. Experience with route optimization and scheduling. Strong technical skills and ability to learn new systems and software. What We Offer This is a part-time position, working 20 to 25 hours a week, and is 100% remote. You will have the opportunity to work from the comfort of your own home, with flexible scheduling to suit your needs. We offer a competitive hourly rate of $15.00 per hour, as well as a range of benefits and perks, including: Opportunities for career growth and professional development. Comprehensive training and support to ensure your success in the role. A dynamic and supportive work environment with a team of dedicated professionals. Flexible scheduling and remote work arrangements to suit your needs. Competitive compensation and benefits package. Our Culture and Values At blithequark, we are committed to building a positive and supportive work environment that values diversity, inclusivity, and respect. We believe in empowering our employees to take ownership of their work and to strive for excellence in everything they do. Our core values include: A customer-centric approach that prioritizes customer satisfaction and loyalty. A commitment to excellence and continuous improvement in all aspects of our business. A culture of inclusivity, diversity, and respect that values the contributions of all employees. A focus on teamwork and collaboration to achieve our goals and objectives. How to Apply If you are a motivated and enthusiastic customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion At blithequark, we are passionate about delivering exceptional customer experiences and building strong relationships with our clients. As a Customer Support Specialist, you will play a critical role in achieving our goals and objectives, and we are committed to supporting your growth and development in this role. If you are looking for a challenging and rewarding opportunity to work with a dynamic and supportive team, we encourage you to apply for this exciting opportunity today. Apply for this job