Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. As a Y Combinator and venture-backed growth stage company, we're on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate individuals to join our growing team. About the Position The Chat Support Associate role at arenaflex is a unique opportunity to engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. As a key member of our support team, you will work collaboratively to provide our users with an excellent experience, ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications To succeed in this role, you should have: 1 year of relevant, customer-facing work experience A 2-Year Associate's Degree or 4-Year College Degree Excellent written and verbal communication skills Experience in chat support is preferred, but not required Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality, with excellent collaboration skills Preferred Qualifications While not required, the following qualifications are highly desirable: Tech/start-up work experience Knowledge of intercom and/or experience with other chat platforms Familiarity with the animal health industry or veterinary practices Skills and Competencies To excel in this role, you should possess: Strong problem-solving skills, with the ability to think critically and outside the box Excellent communication and interpersonal skills, with the ability to build strong relationships with our users and internal teams Ability to work in a fast-paced environment, with a high level of adaptability and flexibility Strong attention to detail, with a focus on providing high-quality support and resolving issues efficiently Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Chat Support Associate, you'll have access to: Ongoing training and development opportunities, to help you build your skills and knowledge in the animal health industry Cross-functional collaboration, with the opportunity to work with our engineering, partner, and corporate teams A dynamic and supportive work environment, with a focus on teamwork and open communication Work Environment and Company Culture arenaflex is a remote-friendly company, with a 100% remote work environment within the USA. We offer a range of benefits, including: Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and passionate individual, with a strong desire to support and grow a large community of veterinary professionals, we encourage you to apply for the Chat Support Associate role at arenaflex. As a key member of our support team, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform. Don't miss this opportunity to join a dynamic and innovative company, and help us transform the animal health industry. How to Apply To apply for this role, please visit our official careers page and submit your application. We look forward to hearing from you! Important Notice We want to ensure that all job seekers are aware of the potential for scams in the industry. Please be cautious of any job postings or communications that seem suspicious or ask for sensitive personal or financial information. arenaflex will never request such information during the application process, and all authentic communications will come from verified email addresses and phone numbers. If you have any concerns or suspect any fraudulent activity, please report it to our recruiting department immediately. Diversity and Inclusion arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation, and we will make every effort to accommodate the needs of applicants with disabilities during the application and interview process. Apply for this job