Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to provide top-notch care to America's pets. With our innovative eCommerce and mobile platforms, veterinary practices can compare and buy from all their vendors in one convenient place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. As a growing team, we're on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate individuals to join our ranks. About the Position The Chat Support Associate role at arenaflex is a vital part of our customer support team, responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. As a key member of our support team, you will work collaboratively to provide our users with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Chat Support Associate, you'll have the chance to work with a talented team of professionals who are passionate about transforming the animal health industry. You'll also have access to training and resources to help you develop your skills and advance your career. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and collaboration. Work Environment and Company Culture arenaflex is a remote-first company, with a team that's distributed across the USA. We believe in providing our team members with the flexibility and autonomy to work from anywhere, as long as they have a reliable internet connection. Our company culture is built on the values of transparency, empathy, and collaboration. We're a team that's passionate about making a difference in the lives of veterinarians and the animals they care for, and we're looking for individuals who share our vision and values. Compensation, Perks, and Benefits As a full-time member of the arenaflex team, you'll be eligible for a range of benefits, including: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and compassionate individual who's passionate about providing exceptional customer support, we encourage you to apply for the Chat Support Associate role at arenaflex. As a member of our team, you'll have the opportunity to make a real difference in the lives of veterinarians and the animals they care for. Don't miss out on this exciting opportunity to join a growing team that's transforming the animal health industry. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Important Notice to Job Seekers We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please note that: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed) Authentic communications from our company will only come through verified email addresses and phone numbers It's essential to independently verify the legitimacy of any job postings you come across We will never request sensitive personal or financial information from you during the application process If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department Diversity and Inclusion arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job