Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the $50B animal health industry, dedicated to transforming how veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. As a Y Combinator and venture-backed growth stage company, we're backed by notable investors in Silicon Valley and NYC, and we're on a mission to modernize the animal health industry. About the Position We're seeking an exceptionally talented and passionate Chat Support Associate to join our growing team at arenaflex. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with exceptional support and guidance as they navigate our platform. Your primary goal will be to ensure a positive and delightful day-to-day experience for every user, addressing their inquiries, troubleshooting issues, and working collaboratively with cross-functional teams to evolve our platform. Key Responsibilities Respond to user inquiries via live chat, email, and phone in a timely and professional manner, providing personalized support and resolving issues efficiently. Troubleshoot technical issues quickly and explain solutions in a clear, concise, and easily digestible manner, ensuring that users can continue to leverage our platform with ease. Handle various daily and weekly administrative responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more, to ensure seamless platform operations. Collaborate with our engineering, partner, and corporate teams to provide valuable insights on feature requests and recommendations for enhancements to our tools, driving continuous improvement and innovation. Work closely with vendor and industry partners to streamline communication and alerts between systems, fostering a cohesive and integrated ecosystem. Contribute to the development and expansion of processes to streamline support workflows, ensuring that our users receive the best possible experience. Essential Qualifications 1 year of relevant, customer-facing work experience, with a proven track record of providing exceptional support and service. 2-Year Associate's Degree or 4-Year College Degree, demonstrating a strong foundation in communication, problem-solving, and critical thinking. Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear, concise, and engaging manner. Experience in chat support is strongly preferred, with knowledge of intercom and/or other chat platforms being a significant advantage. Patient, compassionate, and empathetic, with a strong ability to handle difficult situations and provide personalized support. Able to adapt quickly to changing priorities, manage multiple concurrent responsibilities, and maintain a positive attitude in a fast-paced environment. Preferred Qualifications Tech/start-up work experience, with a deep understanding of the animal health industry and its unique challenges. Strong technical skills, with the ability to learn and navigate new platforms, tools, and systems quickly. Experience working in a remote or distributed team environment, with a self-motivated and disciplined approach to work. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to the growth and development of our team members, providing opportunities for continuous learning, professional development, and career advancement. As a Chat Support Associate, you'll have access to: Comprehensive training and onboarding programs, ensuring that you're equipped with the knowledge and skills needed to succeed in your role. Ongoing coaching, mentoring, and feedback, helping you to refine your skills, address challenges, and achieve your goals. Opportunities for career advancement, with a clear path for professional growth and development within the company. Access to industry-leading tools, technologies, and platforms, enabling you to stay up-to-date with the latest trends and innovations in the animal health industry. Work Environment and Company Culture At arenaflex, we're proud of our diverse, inclusive, and dynamic work environment, which is built on the principles of collaboration, innovation, and mutual respect. As a team member, you'll enjoy: A 100% remote work environment, with the flexibility to work from anywhere within the USA. A comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more. Opportunities for socialization, networking, and team-building, with bi-annual company retreats, monthly team events, and a strong sense of community. A positive, supportive, and inclusive company culture, which values diversity, equity, and inclusion, and is committed to creating a work environment free from discrimination, harassment, and retaliation. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being, happiness, and success. These include: A competitive salary, with opportunities for growth and advancement. A comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more. Equity opportunities, enabling you to share in the company's success and growth. A home office setup, with the equipment and resources needed to work effectively and efficiently. Open vacation policy, with the flexibility to take time off when you need it. Employee referral program, with rewards and incentives for referring talented candidates to the company. Conclusion If you're a motivated, passionate, and customer-focused individual, with a strong desire to make a difference in the animal health industry, we encourage you to apply for the Chat Support Associate role at arenaflex. With a unique blend of innovation, collaboration, and community, we're confident that you'll find a rewarding and challenging career with our team. Don't miss this opportunity to join a dynamic, growing company that's transforming the way veterinarians purchase supplies and care for animals. Apply now and take the first step towards an exciting and fulfilling career with arenaflex! Apply for this job